Divya Kudipudi
Overland Park,KS
Summary
Dynamic IT Support Specialist with a proven track record at Ally Bank, excelling in technical troubleshooting and customer service. Enhanced user experience through efficient problem resolution and software installation. Skilled in ticket management and information protection, consistently improving onboarding processes and system performance.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Ally Bank
05.2024 - 12.2025
- Provided technical support to end-users, resolving issues efficiently and enhancing user experience.
- Assisted in software installation, ensuring compatibility and functionality across various systems.
- Conducted training sessions for new employees, improving onboarding processes and user confidence.
- Performed hardware configuration for workstations, optimizing performance and user productivity.
- Managed inventory of IT assets, ensuring timely updates and maintenance of equipment.
- Maintained system updates and patches, ensuring security and compliance with company policies.
Desktop Support Engineer
Tata Consultancy Services
12.2021 - 01.2024
- Resolved technical issues for end-users by providing efficient desktop support and troubleshooting services.
- Configured user accounts and managed access permissions to ensure data security and privacy.
- Conducted hardware installations for new workstations, ensuring compatibility and optimal performance.
- Performed regular system updates and software installations to maintain security and functionality.
- Collaborated with IT teams to implement network connectivity solutions for seamless user experiences.
- Developed and implemented preventive maintenance procedures.
Computer Support Specialist
Vishay Precision Group
08.2020 - 11.2021
- Resolved computer and system networking problems to maintain user productivity.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
- Monitored system performance to identify potential issues.
Education
Master of Science - Computer Information Assurance & Cybersecurity
University of Central Missouri
Warrensburg, MO05-2025
Bachelor of Science - Electronics And Communication Engineering
Swarnandhra Institute of Engineering And Technology
Andhrapradesh ,India09-2020
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Ticket management
- Customer service
- Application support
- Information protection
Timeline
IT Support Specialist
Ally Bank
05.2024 - 12.2025
Desktop Support Engineer
Tata Consultancy Services
12.2021 - 01.2024
Computer Support Specialist
Vishay Precision Group
08.2020 - 11.2021
Master of Science - Computer Information Assurance & Cybersecurity
University of Central Missouri
Bachelor of Science - Electronics And Communication Engineering
Swarnandhra Institute of Engineering And Technology