Divya Pai
Camarillo,CA
Summary
Passionate marketing professional with experience in various industries. Adept at cross functional coordination with exemplary people and project management skills. Adaptable and dependable, with focus on meeting goals and supporting team efforts. Seeks to leverage transferable skills to contribute to new and dynamic opportunities.
Overview
20
20
years of professional experience
Work History
EXCHANGE COORDINATOR
EF (Education First)
05.2017 - 06.2024
- Managed a diverse caseload of student placements, ensuring timely and accurate matching with host families.
- Streamlined the application process for host families that resulted in increased efficiency and ensured successful onboarding.
- Provided ongoing support to both host families and exchange students throughout their stay, ensuring positive experience for the students, high schools and the host families.
- Leveraged expertise in cultural sensitivity to help host families better understand the needs of their student from specific country.
- Led planning and execution of marketing the exchange program at community events in form of presentations and engaging activities in high schools.
- Managed the calendar for organizing engaging events for cultural immersion.
- Conducted pre departure orientations for the students as well as families to prepare them for smooth transition
- Collaborated closely with school administrators to integrate exchange program into overall educational experience.
- Granted the "Compliance Champion" Award for submitting timely and compliant monthly reports.
SALES & SERVICE SPECIALIST
Bank of America
08.2008 - 12.2012
- Customer facing position with quality customer service for individual and business customers
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Created customized solutions for clients'' unique needs, ensuring a tailored approach that resulted in higher conversion rates.
- Delivered exceptional customer service, resulting in increased repeat business and client referrals.
- Managed a diverse portfolio of accounts by maintaining strong relationships with key decision-makers and stakeholders, leading to increased revenue generation.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Received the Star Performer Award for sales and service
ASST MANAGER, AD SALES
TV9
04.2005 - 01.2007
- Responsible for the launch of a regional news channel ranked #1 today
- Proof checking advertisement content and coordination with cross functional teams for suitable branding and promotions
- Established a strong regional customer base that helped in setting up the office and launch the regional news channel
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
- Organized weekly team meetings to discuss progress on projects, review new customers/vendors and motivate the team to reach goals
- Increased market share with strategic business development efforts, expanding into untapped markets.
LEAD VOLUNTEER
Voice of Specially Abled People
09.2019 - Current
- Key player in organizing 'Art from Heart', an international art contest on theme of Disability
- Coordinated with various teams across different time zones globally for successful organization of annual fundraiser event each year since 2020
- Led group discussions and weekly meetings to organize virtual as well as in person fundraisers to meet different community needs.
- Expanded the volunteer base through relationship management
LIBRARY COORDINATOR
La Mariposa Elementary School
10.2021 - 05.2023
- Developed innovative strategies to get student's to rekindle love for books which was lacking after COVID
- Worked collaboratively with teachers to order age specific books and make library interesting for kids
- Trained parent volunteers on Destiny Follett Library management systems and as well as annual inventory management at end of school year.
Education
MBA - Marketing
Alliance University
India 05.2001 -
Skills
- MS Office
- Google Workspace
- Zoom
- Teamwork and collaboration
- Administrative Support
- Customer Service
- Travel coordination
Timeline
LIBRARY COORDINATOR
La Mariposa Elementary School
10.2021 - 05.2023
LEAD VOLUNTEER
Voice of Specially Abled People
09.2019 - Current
EXCHANGE COORDINATOR
EF (Education First)
05.2017 - 06.2024
SALES & SERVICE SPECIALIST
Bank of America
08.2008 - 12.2012
ASST MANAGER, AD SALES
TV9
04.2005 - 01.2007
MBA - Marketing
Alliance University
05.2001 -
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