Divya Pannerselvam

Chennai

Summary

Dynamic Senior Sorting Assistant at the Government of India, adept at enhancing system efficiency and client satisfaction. Successfully implemented a troubleshooting system that reduced customer service call time by 20%. Skilled in application assessment and issue resolution, fostering a high-performance work environment through effective team leadership and workflow improvement.

Overview

years of professional experience

Certification

Work History

Sorting Assistant

Government of India

Chennai

05.2011 - 10.2022

Tested, maintained and monitored computer programs and systems.
Assessed usefulness of pre-developed application packages and adapted to user environment.
Maintained quality-focused performance benchmarks and schedules when directing project teams.
Expanded or modified system to serve new purposes or improve workflow.
Conferred with clients regarding information processing or computation needs.
Resolved escalated issues from help desk personnel related to system functionality.
Delegated work to staff, setting priorities and goals.
Created purchase orders for office supplies as needed.
Handled payment processing and provided customers with receipts and proper bills and change.
Coordinated with vendors for supplies delivery and installation of new equipment.
Interpreted and explained work procedures and policies to brief staff.

Education

Bachelor of Technology, Engineering - Information Technology

Cresent Engineering College

Vandalur, Chennai

06-2011

Skills

System monitoring
Application assessment
Performance benchmarks
Workflow improvement
Client consultation

Issue resolution
Implemented a troubleshooting system that reduced customer service call time by 20%
Attended multipple software management and implementation training program and implemented in work to manage flawless work environment
Worked technical support maintenance, increasing the system efficiency and application runtime