Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Languages
Timeline
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DIVYA PARAVASTU

DIVYA PARAVASTU

Avon

Summary

Salesforce QA Lead with over 9 years of experience in IT, including more than 6 years specializing in Salesforce. Expertise includes both manual and automated testing, with experience in the healthcare and hotel retail industries. Served as the onsite lead and subject matter expert for multiple projects. Proven track record in reducing post-deployment defects by 15% through meticulous testing and effective collaboration. Strong knowledge of Sales and Service Cloud. Good understanding of SDLC lifecycle, client/server architecture, and object-oriented design techniques. Strong background in software testing, quality assurance procedures, and project management. Holds proven abilities in implementing effective test strategies and plans, as well as coordinating teams to ensure product quality.

Overview

9
9
years of professional experience
2
2

Certifications

Work History

QA Test Lead/Salesforce.com

Choice Hotels
Phoenix
12.2022 - Current
  • Managed testing and validation for Salesforce system integrating Sales and Service Clouds.
  • Created comprehensive test case flows with annotated screenshots for User Acceptance Testing (UAT).
  • Conducted extensive testing on custom fields and validation rules.
  • Evaluated software performance with diverse user roles such as DevOps User and Business Relationship Manager.
  • Conducted spontaneous testing to gather user feedback.
  • Performed gap analysis and system checks in various sandboxes simultaneously.
  • Partnered with cross-functional teams for a comprehensive understanding of business processes.
  • Automated test scripts using QTest and Selenium, lowering manual testing efforts by 40%.
  • Coordinated daily scrum meetings, delivering updates on testing progress, defect status, and roadblocks.
  • Collaborated with QA and AD teams to pinpoint defects and supply necessary testing support.
  • Performed detailed regression tests after each sprint to ensure new features did not disrupt existing functionality, maintaining system stability over five modules.
  • Facilitated coordinated integration tests involving CVENT, Mulesoft, AWS, Fusion, and Salesforce.

QA Test Lead/Salesforce.com

CVS/Aetna
Hartford
02.2019 - 11.2022
  • Spearheaded collaboration among client stakeholders, BA professionals and offshore teams.
  • Designed testing strategy matching organizational requirements.
  • Supervised and offered necessary knowledge transfer to offshore tester to support initiatives.
  • Ensured test data availability for streamlined testing operations.
  • Worked extensively with various entities such as cases, contacts and solutions using the service cloud application.
  • Tested LWC pages, Aura pages workflows, and Visualforce pages.
  • Collaborated with cross-functional teams to conduct comprehensive E2E testing.
  • Contributed to team activities including standups, project planning and design reviews.
  • Established traceability matrix to map requirements with test cases.

QA Onsite SME

CVS/Aetna
Hartford
02.2016 - 02.2017
  • Led QA onsite in a compliance project focused on state audit reports.
  • Drafted understanding, test strategy, and detailed test plans.
  • Performed system test, regression test, and end-to-end testing.
  • Enhanced effectiveness of test engineering through automation.
  • Developed an automation framework for visual testing using Java and Selenium.
  • Performed backend testing for relational database systems.
  • Utilized SQL queries to validate correct data loading into the target database.
  • Facilitated UAT during testing, and provided QA support during releases.
  • Evaluated project scope to ensure accurate time assessments.
  • Monitored defects and organized stand-up meetings with developers, QA team, and business partners to address issues.
  • Spearheaded project during testing phase by delivering exceptional support between offshore teams and clients.
  • Implemented proactive solutions to conduct multiple rounds of automated testing, reducing manual effort and time.
  • Earned client accolades for developing an automation framework.

Cloud Engineer/Tester

United Health Care
02.2016 - 02.2017
  • Helped set up cloud environments using platforms like AWS, Azure, or Google Cloud Platform (GCP).
  • Supported cloud initiatives through coordination with senior technical professionals across departments.
  • Created detailed records of cloud infrastructure setups for effective knowledge sharing.

System Analyst

Accenture
India
06.2011 - 10.2012
  • Created and implemented test designs, including test cases and scripts.
  • Created essential test data to facilitate testing processes.
  • Raised defects using HPQA during testing processes.
  • Shared Test Cases flow with UAT testers using visuals.
  • Assessed the performance of IVR systems for caller assistance.
  • Developed and ran automated test scripts.

Education

Master of Science - Computers (Networking)

CENTRAL CONNECTICUT STATE UNIVERSITY
New Britain, CT

Bachelor of Technology - Geo-Informatics

Andhra University
India

Skills

Salesforce Technologies:

Visualforce, Lightning component, Apex, Platform Events, SOQL, SOSL, Maven Tools, Developer Console, Push Topics, Apex Data Loader, Service Cloud, and Sales Cloud

Software Testing:

Smoke Testing, Unit Testing, System Testing, User Acceptance Testing, Regression Testing, Functional Testing

API Testing

SOAP, REST, Offset Explorer, and Postman

Quality Assurance and Testing Tools

Selenium, JIRA, Quest, Rally, Kanban, Quality Center,

Programming and Scripting Languages:

Java, Apex, Python, Visualforce, JavaScript, HTML, and CSS

Database Management:

SQL, SOQL, SOSL, and Database Triggers

Certification

  • Certified Salesforce Platform Developer I
  • Certified Salesforce Administrator

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Telugu
Native language
English
Advanced (C1)
C1

Timeline

QA Test Lead/Salesforce.com

Choice Hotels
12.2022 - Current

QA Test Lead/Salesforce.com

CVS/Aetna
02.2019 - 11.2022

QA Onsite SME

CVS/Aetna
02.2016 - 02.2017

Cloud Engineer/Tester

United Health Care
02.2016 - 02.2017

System Analyst

Accenture
06.2011 - 10.2012

Master of Science - Computers (Networking)

CENTRAL CONNECTICUT STATE UNIVERSITY

Bachelor of Technology - Geo-Informatics

Andhra University

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DIVYA PARAVASTU