Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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ELAYSHEONA MALONE

McDonough,GA

Summary

Professional Front Desk Clerk with 3+ years of experience in the hospitality industry. Demonstrated ability to provide exceptional customer service in a fast-paced environment. Experienced Clerk Specialist with 2+ years of experience providing administrative and clerical support in various office settings. Proven ability to manage multiple tasks, prioritize work, and maintain accuracy with attention to detail. Skilled in customer service, data entry, and filing. Highly organized Referral Coordinator with exceptional time management skills and the ability to multitask. Experienced in coordinating patient referrals, scheduling appointments, and providing excellent customer service. Skilled Call Taker with a proven track record of providing excellent customer service. Possess strong communication, problem solving, and multitasking abilities. Experienced in handling a variety of customer inquiries in a fast-paced environment. Dedicated Appointment Scheduler with 3+ years of experience in scheduling patient appointments, managing customer inquiries, and verifying insurance information. Excellent interpersonal, communication, and customer service skills. Motivated Scheduler with a track record of success in developing and maintaining efficient and effective schedules. Possesses strong interpersonal and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist And Information Clerk

Choice Hotels
04.2023 - 11.2024
  • Answered inquiries from customers in person, over the phone, and via email
  • Provided administrative support to other departments as needed
  • Monitored visitor access and maintained security awareness
  • Assisted with payroll and accounting tasks
  • Processed and distributed incoming and outgoing faxes
  • Scheduled and confirmed appointments, maintained an organized filing system
  • Created and maintained spreadsheets
  • Maintained records of customer interactions and transactions, recording details of inquiries, complaints, and comments
  • Handled confidential information in a professional manner
  • Compiled and analyzed data for reports
  • Greeted and welcomed visitors, vendors, and customers in a friendly and courteous manner
  • Maintained a clean and organized reception area
  • Updated and maintained customer databases

Jewerly Salesman

Signet Jewelers
02.2022 - 05.2023
  • Developed and implemented strategies to increase sales of technical products in key markets
  • Established relationships with key partners to ensure successful product launches
  • Generated leads through targeted campaigns and promotional activities
  • Conducted product demonstrations to potential customers and prospects
  • Developed and maintained relationships with key stakeholders in the industry
  • Analyzed market trends and competitor products to identify opportunities for growth
  • Created sales presentations and proposals to showcase product features and benefits
  • Analyzed customer data to identify potential sales opportunities
  • Developed and maintained a network of suppliers and vendors to ensure product availability
  • Established and maintained relationships with key customers and distributors
  • Analyzed customer needs and suggested appropriate products and services

Jewerly Salesman

Signet Jewelers
02.2022 - 05.2023
  • Developed and implemented strategies to increase sales of technical products in key markets
  • Established relationships with key partners to ensure successful product launches
  • Generated leads through targeted campaigns and promotional activities
  • Conducted product demonstrations to potential customers and prospects
  • Developed and maintained relationships with key stakeholders in the industry
  • Analyzed market trends and competitor products to identify opportunities for growth
  • Created sales presentations and proposals to showcase product features and benefits
  • Analyzed customer data to identify potential sales opportunities
  • Developed and maintained a network of suppliers and vendors to ensure product availability
  • Established and maintained relationships with key customers and distributors
  • Analyzed customer needs and suggested appropriate products and services

Crew Leader

Chipotle
02.2020 - 01.2022
  • Provided effective and timely responses to customer inquiries and issues
  • Maintained accurate and up-to-date records of work completed and progress made
  • Coordinated with other team leaders and supervisors to ensure work was completed efficiently and effectively
  • Monitored team member performance and provided feedback and support to foster improvement
  • Trained and mentored a team of 10 employees, resulting in a 50% promotion rate within the first year
  • Maintained a clean, safe, and sanitary store environment in compliance with operation standards

PRN/PT Medical Receptionist

Pruitthealth Laurel Park
09.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Student Nurse Intern

NSNA
01.2023 - Current
  • Developed and maintained web-based reports and dashboards
  • Conducted regular staff meetings to ensure all nursing staff were up to date on changes in the healthcare industry
  • Developed and implemented patient safety initiatives
  • Managed the tracking and reporting of project progress
  • Created and maintained project databases and tracking systems
  • Developed and maintained customer databases
  • Developed and maintained project databases and tracking systems

Digital Manager

A Personal Touch By Lady Munroe
02.2018 - 05.2024
  • Supported staff with organizing and cleaning up the locker room and pool areas on a daily basis
  • Collaborated with employees and owners to ensure the delivery of efficient, high-quality service
  • Enhanced the company reputation by providing exceptional customer service at an individual level
  • Successfully initiated and implemented a premium level of service expectations, resulting in an enhanced client list and higher revenue
  • Consistently received positive feedback from guests on performance reviews
  • Reviewed weekly inventory charts and recorded facility needs, accordingly
  • Maintained and ensured spa utilities met corporate standards and operating procedures
  • Managed a [area] square foot facility containing treatment rooms and a salon
  • Managed associates including massage therapists, estheticians, guest relations staff members, locker room attendants, and nail and hair techs
  • Implemented a training course for new associates
  • Reviewed daily staff scheduling based on business demands and labor requirements
  • Supported the front desk staff with daily operations and guest relations

Education

Bachelors Of Science - Nurse Administrator/Nursing

Gordan State College
Barnesville, GA

High School Diploma - Student

Dutchtown Highschool
Hampton, GA
05.2021

Skills

  • Data Updating
  • Sales Support
  • Call Center
  • Calm under pressure
  • Quick Response
  • Account Maintenance
  • Solutions Provision
  • Hospitality
  • Answering Calls
  • Answered Telephone Calls
  • Caregiver
  • Troubleshooting
  • Excellent Phone Etiquette
  • Empathy
  • Receptionist
  • Team Management
  • Data Entry
  • Follow-up
  • Organizational
  • Schedule management
  • Office maintenance
  • Call Handling
  • Issues Handling
  • Call Forwarding
  • Conflict resolution
  • Inbound Calls
  • Client Registration
  • Performance Reviews
  • Handling pressure
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Office administration
  • Microsoft office
  • Appointment setting
  • Appointment management
  • Payment collection
  • Reminder calls
  • Records management
  • Patient relations
  • Letter preparation
  • Workflow optimization
  • Paperwork coordination
  • Documentation
  • Mail management
  • Proficient in software
  • Records maintenance

Certification

Healthcare Admin Certification

Languages

English
Spanish

Timeline

PRN/PT Medical Receptionist

Pruitthealth Laurel Park
09.2024 - Current

Receptionist And Information Clerk

Choice Hotels
04.2023 - 11.2024

Student Nurse Intern

NSNA
01.2023 - Current

Jewerly Salesman

Signet Jewelers
02.2022 - 05.2023

Jewerly Salesman

Signet Jewelers
02.2022 - 05.2023

Crew Leader

Chipotle
02.2020 - 01.2022

Digital Manager

A Personal Touch By Lady Munroe
02.2018 - 05.2024

High School Diploma - Student

Dutchtown Highschool

Bachelors Of Science - Nurse Administrator/Nursing

Gordan State College
ELAYSHEONA MALONE