DIVYESH RAMAN
Seattle,WA
Summary
Reliable, high-performing professional with 5+ years of experience in fast-paced, high-pressure environments at Amazon. Proven ability to multi-task effectively, maintain composure under stress, make rapid decisions, and deliver clear communication in demanding situations. Excelled in metrics-driven warehouse operations with perfect attendance and top 5% performance while advancing into technical on-call roles requiring quick thinking and incident management. Ready to bring strong work ethic, adaptability, and calm problem-solving skills to 911 emergency communications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Software Development Engineer
Amazon
10.2022 - 01.2026
- Served on 24/7 on-call rotation, responding to critical incidents with rapid troubleshooting and achieving resolution times under 30 minutes
- Monitored production systems and coordinated with multiple teams during high-impact situations
- Quickly adapted to unfamiliar codebases and supported understaffed teams, delivering immediate value under tight deadlines
- Analyzed large volumes of data to identify issues and support critical business decisions
- Built and maintained monitoring tools and automated alerting systems to improve system reliability
Amazon Technical Academy
Amazon
02.2022 - 10.2022
- Developed strong foundations in problem-solving, logical thinking, and structured decision-making
- Enhanced professional collaboration skills via pair programming, code reviews, and agile methodologies.
- Developed expertise in AWS services through practical projects.
Fulfillment Center Warehouse Associate
Amazon
05.2020 - 02.2022
- Consistently ranked in the top 5% for productivity while maintaining excellent quality and accuracy in a high-volume, metrics-driven operation
- Demonstrated exceptional reliability with a perfect attendance record and flexibility to work various shifts, including nights, weekends, and overtime.
- Collaborated with team leads to resolve operational issues, optimize workflows, and maintain efficiency during high-pressure periods
- Trained and mentored new associates on procedures, safety protocols, and performance standards
- Maintained composure and focus while handling multiple competing priorities in a physically and mentally demanding environment
Education
Bachelor of Science - Mechanical Engineering, Electrical Engineering, Computer Engineering
University of Oklahoma
Oklahoma City, OK01-2020
Skills
- Multi-Tasking & Prioritization — Managing high-volume tasks and competing priorities under tight time constraints
- Communication — Clear verbal and written communication in high-pressure situations
- Crisis Management & Composure — Maintaining calm and accuracy during stressful, time-sensitive incidents
- Rapid Decision-Making — Quick judgment and problem-solving in dynamic environments
- Customer Service & De-escalation — Handling difficult or emotional situations with professionalism
- Reliability & Adaptability — Perfect attendance, shift flexibility, and rapid onboarding to new systems
- Data Entry & Computer Proficiency — High-volume data handling, monitoring systems, and accurate record-keeping
- Team Collaboration — Coordinating with multiple teams and mentoring others in fast-paced settings
Certification
- AWS Certified Solutions Architect - Associate Amazon Web Services
- AWS Certified Data Analytics - Specialty Amazon Web Services
- AWS Certified AI Practitioner Amazon Web Services
- AWS Certified Cloud Practitioner Amazon Web Services
Timeline
Software Development Engineer
Amazon
10.2022 - 01.2026
Amazon Technical Academy
Amazon
02.2022 - 10.2022
Fulfillment Center Warehouse Associate
Amazon
05.2020 - 02.2022
Bachelor of Science - Mechanical Engineering, Electrical Engineering, Computer Engineering
University of Oklahoma