Dixie Dunaway
Anna
Summary
Psychology graduate with a strong foundation in behavioral health and patient care. Skilled in crisis management, patient hygiene, and safety protocols. Several years of leadership, customer service, and communication experience across clinical and customer-facing roles. Known for adaptability, compassion, and a team-oriented approach in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Collin Springs Behavioral Hospital
08.2024 - Current
- Certified in CPR, Handle with Care, and CPI interventions.
- Managed full milieus with people aged 11 to 86 with a range of conditions including substance abuse, psychosis, autism and more.
- Documented patient care observations and reported changes.
- Developed positive relationships with patients and family members utilizing skills I learned while obtaining my Bachelor's in Psychology.
- Assisted with procedures and assessments such as: skin checks, contraband retrieval, urine screenings, monitoring vitals, etc.
- Assisted with activities of daily living including bathing, feeding, and dressing.
- Demonstrated knowledge of infection control protocol and medical terminology.
Sales Supervisor
Spencer’s
02.2022 - 08.2024
- Increase store revenue by leading a team of sales associates to meet and exceed sales targets.
- Improve team performance through coaching and mentorship.
- Foster a collaborative and motivated environment through regular feedback and support.
- Ensure positive customer experiences by actively engaging with customers, addressing their needs and resolving any issues.
- Improve product availability through accurate inventory counts.
- Maintain a peaceful working environment by effectively resolving client concerns.
Receptionist
Emergency Animal Hospital of Collin County
09.2021 - 01.2022
- Provided comforting presence as first point of contact for clients experiencing highly stressful situations.
- Managed high volume of inbound calls, providing patient information, processing payments, and redirecting calls to appropriate veterinary staff.
- Delivered fast and efficient care by quickly handling patient check-in and check-out procedures.
- Maintained accurate and up-to-date patient records.
- Processed payments and billing questions accurately and confidentially.
- Ensured clear and timely communication regarding patient status, treatment plans, and follow-up care.
- Facilitated communications between medical staff and patients.
Sales Associate
Spencer’s
04.2021 - 09.2021
- Ensured exceptional customer service by delivering personalized attention to each customer.
- Enhanced shopping experience by maintaining high standards for organized displays and well-stocked shelves.
- Provided a smooth and friendly checkout experience by efficiently processing transactions and managing returns.
- Maintained extensive knowledge of merchandise to help customers make well-informed decisions.
- Processed payments accurately, managing cash and credit transactions.
Customer Service Representative
Culver’s
06.2018 - 04.2021
- Enhanced customer experience by greeting guests with a cheerful attitude and taking orders accurately.
- Maintained high standards of quality by ensuring orders were prepared and delivered promptly.
- Created a welcoming environment for guests by maintaining a clean and organized work area.
- Processed payments accurately, managing cash and credit transactions.
Education
Bachelor of Arts - Psychology
University of Texas at Arlington
05.2024
Diploma - undefined
McKinney High School
05.2020
Skills
- Behavioral Health
- Behavior Management
- Medical Records
- Crisis Management
- Patient Hygiene and Safety
- Point-of-Sale Systems
- Leadership
- Research
- Customer Service
- Communication
- Compassion
- Adaptability
- Team Collaboration
- Time Management
- Organization
- Attention to Detail
- Conflict Resolution
Timeline
Behavioral Health Technician
Collin Springs Behavioral Hospital
08.2024 - Current
Sales Supervisor
Spencer’s
02.2022 - 08.2024
Receptionist
Emergency Animal Hospital of Collin County
09.2021 - 01.2022
Sales Associate
Spencer’s
04.2021 - 09.2021
Customer Service Representative
Culver’s
06.2018 - 04.2021
Diploma - undefined
McKinney High School
Bachelor of Arts - Psychology
University of Texas at Arlington