Dixie Mccain
Batesburg,SC
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to customer happieness and communication with customers to keep them comftorable and happy, both on the phone and in person
Overview
4
4
years of professional experience
Work History
Preschool Photographer
Lifetouch Photography
Columbia, SC
08.2024 - Current
- Assisted in marketing efforts by creating promotional materials featuring high-quality images from previous sessions.
- Maintained a safe environment for children while photographing them in a variety of settings, both indoors and outdoors.
- Maximized photo sales by offering attractive packages tailored to each family''s needs and preferences.
- Organized image files for easy retrieval, ensuring prompt delivery to clients upon request or order completion.
Shift Leader
Carolina Ranch Animal Hospital & Resort
Clayton, North Carolina
06.2020 - 07.2024
- Maintained an organized work environment by delegating tasks to staff as needed.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Evaluated employee performance, delivering individualized feedback and praise.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Collaborated with management to set performance goals and evaluate progress.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Handled emergency situations with composure and in accordance with company guidelines.
- Fostered a team-oriented environment to increase morale and productivity.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Customer communication daily, and upholding a high quality standard to keep customers happy and coming back
Education
High School Diploma -
Clayton High School
Clayton, NC01-2023
Skills
- Decision-making capabilities
- Problem-Solving
- Assigning Work
- Policy Enforcement
- Goal Setting and Tracking
- Diplomatic and Fair
- Role Modeling
- Safety processes and procedures
- Team motivation
- Professional Appearance
- Team Leadership
- Interpersonal Relations
- Shift checklist
- Motivational Leadership
- Flexible Schedule
- Conflict Resolution
- Strong verbal and written communication
- Customer service and communication
- Positive Attitude
- Phone calls/ phone communication
Timeline
Preschool Photographer
Lifetouch Photography
08.2024 - Current
Shift Leader
Carolina Ranch Animal Hospital & Resort
06.2020 - 07.2024
High School Diploma -
Clayton High School