Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Community Involvement
Timeline
Generic

Diya Mandal

Irving,TX

Summary

Results-driven business student with experience in customer service, operations management, and team collaboration. Known for delivering efficient solutions and ensuring a high standard of service in dynamic environments. Possess strong analytical, communication, and decision-making skills, with a focus on enhancing customer satisfaction and supporting operational goals. Currently pursuing a BBA in Business Administration and eager to contribute my skills in a professional setting.

Overview

4
4
years of professional experience

Work History

College Dining Hall

Missouri Valley College
Marshall, MO
09.2021 - 12.2021
  • Ensured efficient operations through general maintenance and quality food service, supporting a fast-paced, customer-focused environment.
  • Developed strong teamwork and communication skills by coordinating with colleagues to meet customer needs, and maintain service standards.
  • Demonstrated reliability and commitment by maintaining consistent quality, and adhering to health and safety protocols.

Customer Service Intern

Laxmi Bank Limited
Kathmandu, Kathmandu
01.2018 - 02.2018
  • Assisted in opening customer accounts, and systematically arranging files and documents to ensure efficient and organized operations.
  • Managed customer queries and provided support, enhancing customer satisfaction, and resolving issues promptly.
  • Conducted checklist verification of documents, demonstrating attention to detail, and compliance with bank protocols.

Education

BBA - Business Administration

Texas A&M University - Commerce
Commerce, TX
08-2025

High School Diploma -

Nepalaya College
Kathmandu, Nepal
08-2020

Skills

  • Executive team leadership
  • Analytical skills
  • Strong verbal communication
  • Team collaboration
  • Problem solving
  • Operation management
  • Decision-making
  • Creative Thinking
  • Fundraising campaigns

Languages

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Professional

Accomplishments

  • College Head Girl – Led and represented the student body in high school, demonstrating leadership, responsibility, and communication skills.
  • Achievement in Competitive Events – was runner up in various competitive events, showcasing skills in public speaking, confidence, and poise.

Community Involvement

  • Volunteer, Jaycees Kathmandu
    Participated in various fundraising and social service programs, contributing to community development and social impact initiatives
  • Group Leader, No More Hungry Children
    Led a team of volunteers in initiatives aimed at combating child hunger, coordinating efforts to maximize impact and achieve program goals.

Timeline

College Dining Hall

Missouri Valley College
09.2021 - 12.2021

Customer Service Intern

Laxmi Bank Limited
01.2018 - 02.2018

BBA - Business Administration

Texas A&M University - Commerce

High School Diploma -

Nepalaya College
Diya Mandal