Dizarie Cox
Phoenix,AZ
Summary
Patient and empathetic Customer Support Representative with strong experience in appointment scheduling, remote troubleshooting, and ensuring client satisfaction. Highly skilled in understanding and balancing both customer and business needs. Versatile and adaptable, with a proven track record in serving as the point of contact for prospective clients, handling inquiries via phone, chat, or emails, and complying with security regulations. Known for excellent attention to detail, exceptional communication, and problem-solving abilities, ensuring that customer issues are resolved efficiently and effectively.
Overview
5
5
years of professional experience
Work History
Client Representative Associate
Vanguard Group
04.2025 - 05.2025
- Participated in intensive training focused on the foundational principles of the financial services industry.
- Practiced ethical standards and compliance expectations under FINRA and SEC guidelines.
Customer Care Associate
Progress Residential
05.2023 - 03.2025
- Provide exceptional customer service by resolving inquiries, ensuring calls are handled efficiently and effectively.
- Handle crisis calls and coordinate emergency assistance when needed to address urgent issues.
- Create and manage formal cases for residents to ensure concerns are addressed promptly.
- Offer clear and informative guidance to residents regarding their roles and responsibilities within the community.
- Provided each resident with empathy during stressful times.
Technical Support Representative
ARC Smart Solutions
05.2022 - 04.2023
- Assisted customers with troubleshooting a wide range of technical issues, explaining solutions in clear, simple terms.
- Walked customers through basic technical tasks and troubleshooting steps to restore service and functionality.
- Responded to support requests from end users across various time zones, offering solutions for both software and hardware issues.
- Managed inbound, outbound, and chat support channels, maintaining a high level of customer satisfaction.
- Created technical dispatches for businesses and logged detailed support tickets.
Appointment Coordinator
Erus Energy
07.2021 - 02.2022
- Scheduled in-person and remote appointments for customers via phone and email, ensuring customer needs were prioritized.
- Assisted customers with general inquiries, offering clear answers and ensuring follow-up as needed.
- Acted as the first point of contact for prospective clients, ensuring smooth onboarding and setting appointments efficiently.
- Provided administrative support to internal staff, contributing to team productivity and streamlining office operations.
Tax Administrative Assistant
New Beginnings One Stop Tax
07.2020 - 07.2021
- Managed client tax returns, ensuring compliance with local, state, and federal regulations.
- Reviewed tax documentation and identified opportunities for tax credits or deductions.
- Maintained secure records of tax returns and supporting documents.
- Assisted in preparing tax returns, extensions, and tax planning write-ups for organizations and individual clients.
Education
High School Diploma -
Mountain Pointe High School
Phoenix, AZ05-2020
Skills
- Complaint handling
- Call center experience
- Reporting and analysis
- Coaching and mentoring
- Time management
- Email management
- Verbal and written communication
- Issue escalation
Timeline
Client Representative Associate
Vanguard Group
04.2025 - 05.2025
Customer Care Associate
Progress Residential
05.2023 - 03.2025
Technical Support Representative
ARC Smart Solutions
05.2022 - 04.2023
Appointment Coordinator
Erus Energy
07.2021 - 02.2022
Tax Administrative Assistant
New Beginnings One Stop Tax
07.2020 - 07.2021
High School Diploma -
Mountain Pointe High School