D.J. Collier
Crawfordsville,IN
Summary
Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Life Coach
Coaching By Collier
Crawfordsville, IN
08.2023 - Current
- Adapted counseling techniques to suit the individual needs of each client best.
- Encouraged clients to set and achieve reasonable goals on a weekly basis.
- Facilitated successful career transitions for clients by guiding resume writing, interview preparation, and effective job search techniques.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Boosted clients'' confidence levels by addressing limiting beliefs, reframing negative thought patterns, and fostering a growth mindset.
Workforce Development Supervisor
Televerde Foundation
01.2023 - 08.2023
- Facilitating a program designed to empower incarcerated women by teaching personal and professional skills also supporting participants upon release
- Evaluated program effectiveness using data-driven assessments, continually implementing necessary changes to improve outcomes.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed departmental systems and procedures to align workflow processes better.
- Coordinated technical training and personal development classes for participants.
- Tracking and reporting client progress in Salesforce
- Compiling data and report writing for Grant Reporting.
Inbound Call Center Supervisor
Televerde
10.2020 - 01.2023
- Responsible for supervising an incarcerated workforce as part of a team leadership structure handling an average of 5,000 inbound calls a day
- Assisted Center Director with monthly inventory and ordering
- Working with IDOC to control the movement of 120 persons within the prison
- During COVID lock down supervised a remote workforce of temp agents and agents incarcerated in Arizona
- Using business intelligence created weekly, monthly and quarterly/annual reports for Senior management
- Weekly meeting with client Ops Management to cover metrics and agent performance
- Weekly coaching with individual agents as well as weekly/monthly team meetings to cover metrics and recognition.
Autocare Manager
Walmart
02.2020 - 09.2020
- Responsible for all aspects of sales and service of the Automotive Center, due to Covid-19 restrictions department was closed the first month of employment
- Team was assigned to deep cleaning and sanitation of store during third shift.
Autocare Manager
Walmart
07.2017 - 10.2018
- Responsible for all aspects of sales and service delivery within the Automotive Center
- Supervising 16 and responsible for $3 million in annual sales
- By focusing on Customer Experience and service delivery took the location from second worst in the entire company to 117 in company rankings
- Responsible for all safety, compliance, and regulatory audits for hazardous waste for location
- Worked with vendors of specialty tires and rims to delivery products to customers in a timely manner as well as to control excess inventory
- Worked as project liaison for store remodel.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Asset Protection Manager
Walmart
10.2012 - 07.2017
- Responsible for all aspects of safety, compliance, and security for a $75 million dollar 165,000 square foot super center
- Responsible for monthly reporting of P & L to regional management
- Working with Store Manager to create and administer annual budget for equipment, payroll, specialty orders, community donations, and events for product launch
- Supervising annual inventory of whole stores within assigned market
- Personally supervising inventory of controlled substances within Pharmacy monthly and annually
- Investigating internal theft, external theft, and organized retail crime
- Partnering with local and state health departments to ensure compliance of whole store.
Education
Honors Diploma -
Cadiz Jr/Sr High School
Bachelor of Science - Human Services
Indian Wesleyan University
12.2025
Skills
- Boundary Setting
- Needs Assessment
- Data Confidentiality
- Conflict Resolution
- Career Guidance
- Patient Advocacy
- Goal Setting
- Career Planning
- Personal Development Sessions
- Coping Methods
- Group facilitation
- Trauma-Informed Coaching
Certification
- Wicklander-Zulawski Interviewing and Interrogation Certification
- Factor 8 Sales Trainer
- Change Companies Trainer Certification
- International Coaching Federation – ACC Life Coach
- Maxwell Leadership – Sales, Coaching, Public Speaking Certification
- Maxwell Leadership – DISC Facilitation
Quote
"People are, by their very nature, creative, resourceful and whole...This capacity is wired into all human beings no matter their circumstances."
Co-Active Coaching Model
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkLocation Preference
RemoteAffiliations
- International Coaching Federation
- Maxwell Leadership
Timeline
Life Coach
Coaching By Collier
08.2023 - Current
Workforce Development Supervisor
Televerde Foundation
01.2023 - 08.2023
Inbound Call Center Supervisor
Televerde
10.2020 - 01.2023
Autocare Manager
Walmart
02.2020 - 09.2020
Autocare Manager
Walmart
07.2017 - 10.2018
Asset Protection Manager
Walmart
10.2012 - 07.2017
Honors Diploma -
Cadiz Jr/Sr High School
Bachelor of Science - Human Services
Indian Wesleyan University