Djamal Bouteraa
Frisco
Summary
Dedicated technician with extensive experience in managing telecommunications operations. Known for strong technical problem-solving skills and commitment to customer service excellence. Ready to leverage expertise to drive improvements in service delivery and team performance.
Overview
15
15
years of professional experience
Work History
Service Technician
Hotwire Communications
Dallas
04.2024 - Current
- Diagnosed and repaired customer service issues, enhancing customer satisfaction and service reliability.
- Installed high-speed internet and cable services in residential and commercial properties.
- Trained new technicians on installation procedures and safety protocols, improving onboarding efficiency and team readiness.
Lead Technician
Elitesystems
Fairfax
06.2022 - 12.2023
- Supervised daily operations, enhancing workflow and efficiency.
- Trained and mentored junior technicians, increasing their proficiency in equipment maintenance and troubleshooting.
- Collaborated with team members to streamline service delivery processes.
Internet Technician
AT&T
Frisco
04.2019 - 06.2022
- Installed and configured internet equipment for residential and business customers.
- Troubleshot connectivity issues to ensure optimal network performance.
- Educated customers on product features and usage for improved satisfaction.
Area Manager
United Valet
Dallas
12.2013 - 03.2019
- Oversaw daily operations of valet service across multiple locations, ensuring high service standards.
- Trained staff on customer service and operational procedures, enhancing team readiness and service delivery.
- Coordinated staff schedules to maximize coverage and efficiency across all locations.
- Developed processes to enhance service quality and responsiveness.
oil and natural gas pipeline engineer
Sonatrach
Hassi Messaoud
09.2010 - 09.2013
- Designed engineering solutions for oil and gas pipeline transportation processes to optimize system performance.
- Collaborated with cross-functional teams to streamline project workflows and achieve project milestones.
- Developed technical documentation for engineering projects and processes.
- Provided technical support during equipment installation and maintenance to ensure operational reliability.
Education
Petroleum Engineer - Oil And Natural Gas Pipeline
University of Hydrocarbons Boumerdes
Algeria06-2009
Some College (No Degree) - English-as-a-Second-Language Education
Brookhaven College
Dallas, Texas, TXSkills
- Network troubleshooting
- Network configuration
- Installation procedures
- Equipment maintenance
- Service delivery improvement
- Technical documentation
- Customer education
Languages
French
Full Professional
Arabic
Full Professional
English
Professional
Timeline
Service Technician
Hotwire Communications
04.2024 - Current
Lead Technician
Elitesystems
06.2022 - 12.2023
Internet Technician
AT&T
04.2019 - 06.2022
Area Manager
United Valet
12.2013 - 03.2019
oil and natural gas pipeline engineer
Sonatrach
09.2010 - 09.2013
Petroleum Engineer - Oil And Natural Gas Pipeline
University of Hydrocarbons Boumerdes
Some College (No Degree) - English-as-a-Second-Language Education
Brookhaven College