Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
Generic

DJAMES P LOUIS

Orlando,USA

Summary

Dedicated and results-driven Medical Assistant with a proven track record of excellence in individual, team, and organizational settings. Expertise in multitasking and prioritizing workloads effectively in high-pressure situations ensures seamless operations with minimal supervision. Detail-oriented professional eager to leverage a solid medical background and exceptional team-building skills to contribute to a dynamic, deadline-driven environment. Committed to delivering high-quality patient care while fostering collaboration and efficiency within healthcare teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant Technician

Harmony Cares
06.2024 - 04.2025
  • Administered medications following physician orders within facility policy guidelines.
  • Prepared treatment rooms for examinations and sterilized instruments when necessary.
  • Conducted routine diagnostic imaging studies such as X-rays or ultrasounds under direction of a physician.
  • Assisted physicians in patient examination and treatments, including taking vital signs and administering injections.
  • Collected blood samples for testing purposes using standard laboratory techniques.
  • Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.

Medical Receptionist

Medical Center
08.2018 - 11.2022
  • Greet and attend to patients in person and over the phone
  • Professionally assist doctors, staff, visitors, and patients
  • Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
  • Answer all phone calls in a professional and courteous manner
  • Perform all duties within HIPAA regulations
  • Maintain confidentiality of all doctors, staff, and patient information
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.

Customer Service Representative

G2 Secure Staff
03.2016 - 07.2017
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
  • Making sales or recommendations for products or services that may better suit client needs

Education

Medical Assistant -

Florida Career College
07.2017

Skills

  • Excellent organizational skills
  • Effective time management
  • Effective problem resolution
  • Experienced in Word, Excel, PowerPoint, and Outlook
  • Clear oral presentation skills
  • Effective written communication
  • Strong customer service abilities
  • Adaptable to new environments
  • Proficient in first aid and CPR
  • Positive attitude
  • Maintaining focus in challenging situations
  • Advanced French language skills
  • Advanced Creole language skills
  • Advanced English communication
  • Document organization
  • Effective complaint resolution
  • Experienced in customer call management
  • Office management
  • Organizational growth

Certification

CPR

LANGUAGES

French - Advanced

Hobbies and Interests

Home church

Timeline

Medical Assistant Technician

Harmony Cares
06.2024 - 04.2025

Medical Receptionist

Medical Center
08.2018 - 11.2022

Customer Service Representative

G2 Secure Staff
03.2016 - 07.2017

Medical Assistant -

Florida Career College

Similar Profiles

CREATE PROFILE
DJAMES P LOUIS