Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Damien Ertle

Sebring

Summary

Logistics and customer service expert with 15+ years in financial services and supply chain operations. Demonstrated success in process optimization, enhancing customer satisfaction, and leading cross-functional teams. Ready to apply extensive knowledge in a challenging logistics or operations position.

Overview

22
22
years of professional experience

Work History

Retail Hub Logistics Coordinator 2

CHEP pallets
08.2022 - 07.2025
  • Collaborated with customers, sales, and field representatives to resolve pallet backlogs efficiently.
  • Coordinated with regional logistics coordinators to optimize distribution center selections for returning pallets.
  • Managed multiple client portfolios, delivering tailored solutions for daily collection needs.
  • Facilitated transition from all-hands approach to structured regional grouping within the team.
  • Ensured team performance metrics consistently exceeded established yearly goals.

Customer Logistics Coordinator

CHEP pallets
03.2018 - 08.2022
  • Processed daily reports to generate service tickets for potential delivery delays.
  • Notified customers of delays, addressing their inquiries about delivery statuses.
  • Contacted carriers and distribution centers to verify delivery statuses and estimated times of arrival.
  • Placed orders upon customer request, ensuring seamless transaction completion.
  • Authored several standard operating procedures for the Customer Logistics Coordinator team.

Branch Member Account Specialist

Visions Federal Credit Union
02.2013 - 11.2017
  • Maintained accurate cash levels in drawer to ensure operational efficiency.
  • Processed deposits and withdrawals for members, enhancing transaction accuracy.
  • Conducted audits of tellers, vault, and ATMs to uphold compliance standards.
  • Opened and closed accounts while resolving member account issues promptly.
  • Managed processing of new credit card applications to expand service offerings.
  • Obtained and maintained notary public and NMLS status to support regulatory compliance.
  • Instructed employees on operation of automatic cash dispensers during installation across branches.
  • Assisted in evaluation and development of BMAS role to improve service delivery.

Loan Documentation Specialist

Tri-Co Federal Credit Union
06.2003 - 02.2013
  • Reviewed loan documents for errors and incomplete information.
  • Contacted relevant groups to obtain missing titles and documentation.
  • Recorded titles with DMV and mortgages with county clerk offices.
  • Processed loans for commercial lending officer efficiently.
  • Organized and maintained comprehensive loan record files.
  • Coordinated with attorney regarding foreclosures and legal procedures.
  • Collaborated with repossession companies for vehicle seizure and disposal.
  • Researched electronic title companies to identify optimal solutions for Credit Union.

Lead Teller

Tri-Co Federal Credit Union
02.2003 - 06.2007
  • Opened and closed accounts while resolving member account issues.
  • Processed new loans to facilitate customer financing needs.
  • Performed audits on tellers and ATMs to ensure compliance.
  • Accurately maintained cash drawer to uphold financial integrity.
  • Accepted and processed deposits and withdrawals efficiently.
  • Obtained and maintained notary public status to serve client needs.
  • Co-authored training materials for new employees on Teller Navigator.
  • Provided support at multiple branches during staffing shortages.

Education

B.S. - Business Management

New Jersey City University
Jersey City, NJ

A.S. - Business Administration

County College of Morris
Randolph, NJ

Skills

  • Technical skills: Word, Excel, SAP, Siebel, Blue Yonder, Blueview, Power BI, and Salesforce
  • Certifications: NMLS #1488803, notary public in New Jersey and Florida

Accomplishments

  • Studied Isshinryu karate for 13 years and hold the rank of Ni-Dan or second degree Black Belt

Timeline

Retail Hub Logistics Coordinator 2

CHEP pallets
08.2022 - 07.2025

Customer Logistics Coordinator

CHEP pallets
03.2018 - 08.2022

Branch Member Account Specialist

Visions Federal Credit Union
02.2013 - 11.2017

Loan Documentation Specialist

Tri-Co Federal Credit Union
06.2003 - 02.2013

Lead Teller

Tri-Co Federal Credit Union
02.2003 - 06.2007

B.S. - Business Management

New Jersey City University

A.S. - Business Administration

County College of Morris

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