Djorgensen Michaud
Brooklyn
Summary
Customer service professional with strong foundation in help desk support, adept at resolving customer issues and ensuring service quality. Known for reliable collaboration within teams and adaptability to changing requirements. Skilled in active listening and troubleshooting, valued for positive attitude and dependable performance.
Overview
1
1
Certification
Work History
Help Desk Support
Mouse Squad
Brooklyn, NY
02.2024 - 06.2024
- Resolved 90% of user issues in the first call
- Managed software installations for over 200 devices
- Reduced ticket resolution time by 20% with streamlined processes
- Providing fast and effective technical support to users over chat.
- Following up with customers or staff to ensure their systems are functioning properly post-service.
- Training end-users on new systems or software.
- Escalating more complex issues to the relevant IT staff or department for advanced troubleshooting.
- Performing onsite or remote diagnosis and resolution of complex desktop problems.
- Administering and resolving issues with associated end-user workstation networking software products.
- Ensuring physical desktop connections are in proper working order.
- Troubleshooting and resolving issues with basic network and server access problems.
- Performing moves, additions, and changes as directed.
Education
High School Diploma -
Highschool For Enterprise Business And Technology
Brooklyn, NY06-2025
Skills
- Technical Troubleshooting
- Network Configuration
- Software Installation
- User Support
- Customer Service
- System Administration
- Problem Solving
- Time Management
Certification
- NAFtrack cisco certified
- CCST( Cisco Certified Support Technician)
- CCNA (Cisco Certified Network Associate)
Languages
English
Full Professional
creole
Native or Bilingual
Timeline
Help Desk Support
Mouse Squad
02.2024 - 06.2024
High School Diploma -
Highschool For Enterprise Business And Technology