Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
VICTORIA OUELLETTE

VICTORIA OUELLETTE

Orlando,FL

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. I am a positive, and organized person, and excited to learn and grow with my career.

Overview

1
1
year of professional experience

Work History

Help Desk Support

NeverBlue IT
07.2023 - Current
  • Had several different clients each week - Law Firms, Schools, and Tax offices. Helped resolved issue with client specific programs, such as Aderant Total Office, LEAP, iManage, and Quickbooks.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Configured hardware and granted system permissions to new employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to inquiries by phone, email, and walk-up requests.
  • Maintained inventory of cell phones, laptops, and peripheral equipment.
  • Created user accounts and assigned permissions.
  • Managed over 30 customer emails and calls per day.

Customer Support Engineer

Kaseya
01.2023 - 07.2023
  • Working in Datto, on Business Continuity & Disaster Recovery (BCDR)
  • Helping partners that call, or email in with diagnosing issues with ZFS file systems, scripting, Linux command line, virtualization, cloud computing, anything else to do with making sure they have working backups, and the maintenance involved
  • Used Sales Force, and Zen desk.
  • Answered incoming support inquiries via chat, phone, and email.
  • Managed over 50 customer calls, chats, and emails a night.

Education

Certificate - Software Development

Coding Dojo
Orlando, FL
09.2022

Associate of Science - Information Technology

Keiser University
Lakeland, FL
12.2021

Skills

  • Technical Support
  • Experience with O365 and Veeam
  • Helpdesk Administration
  • Preventative Maintenance
  • Diagnosis and Troubleshooting
  • Resolve Technical Problems
  • Inventory Procedure Documentation
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Software Evaluation

Timeline

Help Desk Support

NeverBlue IT
07.2023 - Current

Customer Support Engineer

Kaseya
01.2023 - 07.2023

Certificate - Software Development

Coding Dojo

Associate of Science - Information Technology

Keiser University

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VICTORIA OUELLETTE