Djorkaeph Isaac Charles
Aurora,CO
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
Denver, CO
08.2023 - Current
- Used proven sales techniques while providing a positive customer service experience in a fast paced environment.
- Built customer rapport with clients renting vehicles. Offered additional products and services based on the customers needs.
- Presented other vehicles that would provide a better experience for the customer. Sold products, created revenue for the company and increased commission for myself.
- Reviewed all charges at the time of vehicle return.
- Assisted clients by effectively resolving all customer service issues.
Supervisor
Baggage Airline Guest Services Inc
Denver, CO
08.2022 - 08.2023
- Assess work performance of employees and identify areas that need improvement.
- Ensure goals, deadlines and performance goals are met.
- Report performance records and evaluations to senior management.
- Resolve employee issues..
- Identify unsafe or unhealthy workplace conditions or hazards to enforce safe work practices and procedures.
- generate reports detailing findings and recommendations.
- Resolve customer complaints.
Inside Sales Representative
Clear
Denver, Colorado
09.2019 - 08.2022
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Informed customers of promotions to increase sales,productivity and volume.
- Stayed current on company offerings.
- Answered customers questions regarding products, prices and availability.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Contributed to team objectives in fast-paced environment.
- Served Customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
Education
Bachelor of Arts degree - Economics, Business Management
Emmanuel College
05.2019
Bookkeeping I, Certification -
Jadee Technical Institute
01.2021
Skills
- Goal-oriented
- Experience in leadership
- Good work ethic
- Critical thinking
- Friendly, positive attitude
- Active listening
- Computer skills
- Strong sales-closer
- Exceptional customer service
- Microsoft Office
Languages
Timeline
Rental Sales Agent
Avis Budget Group
08.2023 - Current
Supervisor
Baggage Airline Guest Services Inc
08.2022 - 08.2023
Inside Sales Representative
Clear
09.2019 - 08.2022
Bachelor of Arts degree - Economics, Business Management
Emmanuel College
Bookkeeping I, Certification -
Jadee Technical Institute
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