Customer Experience Manager
Danielle Quering
Henderson,NV
Summary
Marketing professional with proven expertise in driving strategic initiatives and fostering growth. Strong focus on team collaboration and delivering measurable results. Adept at leveraging market insights, innovative campaigns, and effective communication strategies. Reliable and adaptable, excelling in dynamic environments and consistently achieving business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Vice President of Marketing and Design
Kaleidoscope
02.2025 - Current
- Open office daily.
- Document and receive shipments.
- Create sales offers and presentations of merchandise for sales representatives and store owners.
- Manage up to seven offers per week.
- Update offers and presentations according to availability and stock.
- Assist Operations Manager and CEO with invoices, labeling, and orders.
- Accomplishments / Responsibilities
- Mentored junior designers, fostering skill development and promoting innovative thinking within the team.
- Led design projects from concept to execution, ensuring alignment with client objectives and brand standards.
- Led development and execution of integrated marketing strategies to enhance brand visibility and engagement.
- Helped team drive company revenue to a million dollar company.
Substitute Teacher
Skaggs Catholic Center
08.2023 - 12.2024
- Arrive before school and set up the classroom and find lesson plans.
- Take attendance and depending on age group create activities.
- Help children up to 25 children with assignments, and lead children to other classes
- Supervise at recess and lunch.
- Talk to parents and check students out.
- Accomplishments / Responsibilities
- Managed classroom behavior, fostering a positive and respectful environment.
- Utilized educational technology tools to enhance student engagement and learning outcomes.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Flex Optimization Specialist
InterContinental Hotel Group
10.2018 - 12.2020
- Global Agent for Reservations, Customer Care and Rewards Club.
- Reservation Specialist for Elite Status guests, Luxury Brands, and all IHG Properties world wide.
- Make, cancel, modify all reservation types on phone and chat live.
- Address guest complaints and resolve on behalf of the hotel and IHG.
- Work collaboratively with the Flex and Business Innovation Team to improve customer service and system flows.
- Research and practice new best practices and system processes for stakeholders.
- Create new best practices within the Reservations and Customer Care departments through pilot testing.
- Analyzed operational processes to identify areas for efficiency improvements.
- Helped develop multiple teams for over 100 different hotel locations.
- Developed and implemented optimization strategies for revenue management systems.
- Collaborated with IT teams to integrate new software solutions into existing workflows.
Reservation Specialist
InterContinental Hotel Groups
04.2015 - 10.2018
- Promoted to help with the opening our new reservation department for Kimpton hotels.
- Answer 7 call types from Hotel Owners to highest status guests and booked stays with 8 different hotel brands.
- Expected to meet daily average rates, call times, quality, and enrollment statistics.
- Show with my statistics my brand heartedness and ability to adapt to change.
- Accomplishments / Responsibilities
- Managed guest reservations through property management system, ensuring accuracy and timely responses.
- Enhanced customer satisfaction by providing personalized booking experiences and addressing inquiries promptly.
Education
Associate of Arts - Criminology
Salt Lake Community College/ College of Southern Nevada
Henderson, NV11.2025
High School Diploma -
Silverado High School
Henderson, NV08-2002
Skills
- CRM management
- Creative direction
- Content strategy
- Marketing analytics
- Partnership development
- Strong time management
- Customer Service-oriented
- Presentations
Accomplishments
- Collaborated with team of 25 and spearheaded in the development of Kimpton Hotel as a new IHG brand.
- Achieved Award for effectively assisting VIP Ambassadors and Inner Circle members with adapting to the merging and changes of their favorite brands.
- Helped drive revenue of a small local business to a million dollar company.
Certification
CPR Certified
Software
Intercontinental Reservations Interface System
Quickbooks
Powerpoint
Word
Microsoft Suite
Interests
Design
Photography
Art
Literature
Social Justice
Community Outreach
Timeline
Vice President of Marketing and Design
Kaleidoscope
02.2025 - Current
Substitute Teacher
Skaggs Catholic Center
08.2023 - 12.2024
Flex Optimization Specialist
InterContinental Hotel Group
10.2018 - 12.2020
Reservation Specialist
InterContinental Hotel Groups
04.2015 - 10.2018
Associate of Arts - Criminology
Salt Lake Community College/ College of Southern Nevada
High School Diploma -
Silverado High School