Summary
Overview
Work History
Education
Skills
Affiliations
Coursework
Timeline
Generic

Dlani Barnhill

Milford,United States

Summary

Secure a position as a team player in a people oriented organization, where I can maximize my customer service experience to achieve corporate goals in a challenging environment.

Overview

6
6
years of professional experience

Work History

Personal Care Assistant

Allied Community Services
08.2020 - Current
  • Improved client satisfaction by 30% through the development and implementation of personalized care plans, ensuring consistent monitoring and adaptation to meet changing needs while utilizing care management software for efficient record-keeping
  • Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
  • Perform nursing duties, such as administering medications, measuring vital signs

General Manager

Rum Fusion
09.2018 - 08.2024
  • Exceptional delivery, enhanced staff training programs, and efficient inventory management using advanced POS systems and analytics tools
  • Spearheaded a team of 15 to successful operations daily
  • Creating effective schedules and quickly resolving conflicts to ensure that the bar is at peak efficiency

Customer Service Representative

LQ Digital
03.2020 - 03.2021
  • Achieved a 95% customer satisfaction rate by resolving inquiries efficiently, using CRM software to manage and track support tickets, and improving response times by 25% through effective communication techniques learned through COM*102
  • Provide training to customer service representatives on best practices, reducing average call times from three minutes to two minutes and 30 seconds
  • Cultivated customer relationships

Education

Bachelor of Communications -

Southern Connecticut State University
New Haven, CT
01.2020

Associate of Science - Communications

Housatonic Community College
Bridgeport, CT
05-2018

Skills

  • Telecommunications
  • Microsoft
  • Data Visualization
  • Statistical Mathematical
  • Dataset

Affiliations

National Society of Engineers, Apex Member

Coursework

Macroeconomics, Southern Connecticut State University, 2019, Analysis of previous and current market. Able to identify behaviors and patterns that shape the markets day to day operation.

Timeline

Personal Care Assistant

Allied Community Services
08.2020 - Current

Customer Service Representative

LQ Digital
03.2020 - 03.2021

General Manager

Rum Fusion
09.2018 - 08.2024

Bachelor of Communications -

Southern Connecticut State University

Associate of Science - Communications

Housatonic Community College

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Dlani Barnhill