Danielle Lomahaftewa
Phoenix,AZ
Summary
Dynamic professional with a proven track record at Gila River Healthcare and Charlotte Russe, excelling in patient registration, insurance verification, and enhancing customer experiences. Skilled in NextGen and POS systems, I demonstrate leadership by driving performance goals and fostering team growth. Achieved significant improvements in service efficiency and store sales through innovative strategies and attention to detail.
Overview
5
5
years of professional experience
Work History
Patient Registration Clerk
Gila River Healthcare
10.2021 - Current
- Accurately scan patient registration and insurance documentation into electronic patient record via NextGen and Cerner portals.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verify insurances through websites or over the phone, collecting and accurately entering patient information into systems.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Support for other Clinic locations - Laveen and Sacaton.
Store Manager
Charlotte Russe
08.2020 - 06.2021
- Monitors KPI's throughout the day to ensure store is on track to hit hourly/daily goals.
- Maintained low store wage cost - consistently hitting monthly goals by adding/cutting hours when needed.
- Leading by example by being on the sales floor actively interacting with customers, getting add ons and email captures at POS
- Ensured new shipment is processed and merchandised in a timely manner
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Charlotte Russe
08.2019 - 08.2020
- Help store manager plan and prepare work schedules, keep track of payroll hours, and approving and submitting payroll.
- Collaborated with district and store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Enhanced store appearance for increased sales by maintaining cleanliness and analyzing sales data to identify trends for improving merchandise displays.
- Increased employee training in effective loss prevention, customer service techniques and product knowledge.
Education
Massage Therapy
Southwest Institute Of Healing Arts
Tempe, AZ2013
Yoga Teacher Training
Spirit Of Yoga
Tempe, AZHigh School Diploma - undefined
Flagstaff High School
Flagstaff, AZ2012
Skills
- NextGen, Cerner, and PioneerRx systems
- Verifying Insurances and Eligibility
- Answer calls on multi-line phone
- Confidential Records Management
- Team Coaching and Leadership
- POS systems
- Merchandising
- Cash Handling
- Recruitment
- Business Goals and Performance
References
Thalentina Carol
Patient Registration Clerk Gila River
505.948.6288
Rylee Loshonkohl
CR Regional Visual Trainer
602.568.3050
Tanya Rodela
Store Manager Tillys Arizona Mills
480.215.0605
Timeline
Patient Registration Clerk
Gila River Healthcare
10.2021 - Current
Store Manager
Charlotte Russe
08.2020 - 06.2021
Assistant Store Manager
Charlotte Russe
08.2019 - 08.2020
Massage Therapy
Southwest Institute Of Healing Arts
Yoga Teacher Training
Spirit Of Yoga
High School Diploma - undefined
Flagstaff High School
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