D. LeGrand Curtis
Riverton,UT
Summary
Dynamic professional with a proven track record as a self-employed business partner for Curtis Lawn Cure, excelling in client relationship management and data-driven performance analysis. Expert in pesticide and fertilizer application, I have successfully enhanced service offerings and operational efficiency, fostering collaboration and customer satisfaction. Committed to delivering tailored solutions that drive engagement and loyalty.
Overview
23
23
years of professional experience
Work History
Partner
Curtis Lawn Cure
03.2003 - Current
- Led strategic planning initiatives to enhance service offerings and customer satisfaction.
- Developed and implemented operational improvements resulting in streamlined processes and increased efficiency.
- Work with partners, fostering skills development and promoting a collaborative work environment.
- Analyzed market trends to inform business decisions and identify growth opportunities.
- Out daily performing the work throughout the long busy season. Delivering our products first hand to customers at their homes and businesses and over the phone or email.
Lift Operator
Snowbird Ski Resort
01.2009 - 04.2015
- Operated ski lifts efficiently to ensure safe and timely transportation of guests.
- Monitored lift operations and communicated real-time updates to team members for optimal performance.
- Conducted routine safety checks on equipment, ensuring compliance with industry standards and regulations.
- Trained new lift operators on safety protocols and operational procedures, enhancing team competency.
Customer Service Representative
Regence Blue Cross Blue Shield
11.2006 - 06.2008
- Resolved customer inquiries, providing accurate information on health plans and benefits.
- Managed complex claims processing, ensuring timely resolutions for members' concerns.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Trained new employees on best practices and company policies to improve team performance.
Account Manager
Discover Card
01.2003 - 06.2006
- Developed and maintained strong client relationships, ensuring satisfaction and retention.
- Coordinated cross-functional teams to deliver tailored financial solutions for clients.
- Analyzed client portfolios to identify opportunities for upselling additional services.
- Implemented strategies to enhance customer engagement and loyalty programs.
Education
High School Diploma -
Valley High School
Sandy, UT06-1999
Skills
- Client relationship management
- Efficient delivery coordination
- Data-driven performance analysis
- Experienced with invoicing tools
- Expert in pesticide and fertilizer application
Timeline
Lift Operator
Snowbird Ski Resort
01.2009 - 04.2015
Customer Service Representative
Regence Blue Cross Blue Shield
11.2006 - 06.2008
Partner
Curtis Lawn Cure
03.2003 - Current
Account Manager
Discover Card
01.2003 - 06.2006
High School Diploma -
Valley High School