Francesco J. Saenz
Georgetown,TX
Summary
Dynamic leader with a proven track record. Adept in strategic planning and crisis management. Spearheaded initiatives that expanded client bases and enhanced stakeholder engagement, showcasing exceptional negotiation and collaboration skills. Achieved exclusive NCJA Program of the Year honors, demonstrating a commitment to innovation and mental health excellence in law enforcement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Partner
Bizaan Holdings, LLC
01.2023 - Current
- Expanded client base via strategic participation in industry gatherings.
- Negotiated and finalized contract to deliver services for Williamson County Sheriff’s Office.
- Promoted therapeutic services through Bizaan Behavioral Health.
Customer Service Director
Family Hospital Systems/Rise Recovery Services
08.2022 - 02.2025
- Refined communication channels to boost satisfaction among external and internal stakeholders.
- Enhanced overall operational performance.
- Promoted services available at FHS/Rise.
- Directed management efforts for personnel spanning six Texas and two Nebraska sites.
Lieutenant
Williamson County Sheriff’s Office
01.2021 - 08.2022
- Reinstated Crisis Intervention Team (CIT) program at direction of Sheriff M. Gleason.
- Strengthened collaborations within the mental health and law enforcement community for sustainable impact.
- Instructed TCOLE courses focused on mental health and law enforcement.
- Revamped Crisis Negotiations Team (CNT).
- Led operations for CIT, Victim Services, Community Outreach, Mobile Outreach Team (MOT), and CNT.
- Guided CIT to secure exclusive NCJA Program of the Year honors for a Law Enforcement mental health team.
Sergeant/CIT and Patrol
Williamson County Sheriff’s Office
01.2018 - 12.2020
- In addition to CIT duties, supervised a night patrol shift, managing many sorts of public safety crisis situations such as active shooter, establish incident command system, critical incident situations, and a myriad of law enforcement calls for service
- Oversaw deputies in safeguarding citizens' rights, life, and property.
- Guided other law enforcement bodies through the process of launching or improving their CIT strategies.
Sergeant/CIT
Williamson County Sheriff’s Office Crisis Intervention Team (CIT)
03.2011 - 12.2017
- Directed on-site duties within the CIT mental health division.
- Supervised nine CIT Deputies
- Facilitated and contributed to multi-agency collaboration during meetings.
- Acknowledged for expertise in mental health within law enforcement context and invited to provide testimony at Texas legislative committees.
Deputy/CIT
Williamson County Sheriff’s Office Crisis Intervention Team (CIT)
08.2009 - 03.2011
- Performed prompt responses to CIT calls with subsequent follow-up actions.
- Assessed individuals in crisis to determine eligibility for state-mandated mental health intervention.
- Aided in managing service-related patrol calls when necessary.
- Acted as an intermediary bridging law enforcement with medical institutions.
Deputy/Patrol
Williamson County Sheriff’s Office Patrol Division
10.2008 - 08.2009
- Assisted in resolving diverse service-related inquiries efficiently.
- Executed independent patrol operations, maintaining vigilance in assigned zones.
- Executed measures to reduce criminal activities and foster public relations.
Williamson County Mobile Outreach Team Specialist
Intervention Services Mobile Outreach Team
09.2004 - 10.2008
- Participated in development, coordination, and deployment of Williamson County's mental health crisis response unit.
- Established collaborative efforts between law enforcement agencies and service providers.
- The program's achievement led to adoption by the State of Texas for state-wide application.
- In 2006, MOT transitioned into Williamson County's management for enhanced support.
- Founded MOT in 2004 under Intervention Services, Inc. to establish crisis response team for Williamson County.
Center Director
Bluebonnet Trails MHMR Community Center, Burnet County
08.2004 - 09.2004
- Coordinated staff performance and budgetary management processes.
- Oversaw and ensured smooth functionality of center operations.
- Fostered collaborative partnerships with community organizations and political entities.
Service Coordinator
Bluebonnet Trails MHMR Community Center, Guadalupe County
01.2003 - 07.2004
- Managed comprehensive mental health services for children and youth.
- Coordinated responses to critical incidents concerning children/youth throughout Guadalupe County.
- Collaborated with community resources and specialists.
Case Manager, Utilization Review, Patient Advocate
Mission Vista Behavioral Health System
03.2001 - 12.2002
- Coordinated discharge procedures and aligned patient care goals in hospital settings.
- Promoted services available at Mission Vista Hospital to boost community awareness.
- Performed evaluations to assess individuals' mental and emotional well-being.
- Facilitated communication among patients, doctors, and nurses.
- Communicated patient care levels and progress updates to insurance providers.
- Addressed and resolved patient grievances.
Multi-Site Director
YMCA, Northwest
10.2000 - 03.2001
- Coordinated management of Northwest YMCA's after-school program spanning four schools.
- Liaison between parents, staff and YMCA administration
- Assisted with training initiatives for various levels of personnel.
- Organized and managed structured activities during seasonal camps at Northwest YMCA.
Child Protective Services Specialist II
State of Texas Child Protective Services
10.1999 - 10.2000
- Evaluated claims related to child physical and sexual abuse, neglect, and abandonment.
- Supplied families in need with community resources.
- Drafted and presented legal findings to Judge Peter Sakai in child removal cases.
Case manager
The Bair Foundation
03.1998 - 10.1999
- Oversaw numerous foster homes supporting children under state custody.
- Supported foster families, ensuring necessary resources were available.
- Created structured mental health programs addressing specific needs of children.
- Supervised multidisciplinary teams supporting minors in custody.
Child Care Provider
Children’s Shelter of San Antonio
05.1997 - 03.1998
- Delivered consistent care to facility-residing children.
- Modeled constructive behaviors to inspire children in care.
- Delivered personalized guidance for each child in a one-on-one setting.
Senior Peer Counselor
Downtown Youth Center
05.1996 - 05.1997
- Directed and coached counselors, volunteers, and community service personnel.
- Designed engaging programs tailored for children aged 5 to 18.
- Managed daily upkeep and operations of center.
Counselor
Roy Maas’ Youth Alternatives (The Bridge)
01.1995 - 12.1995
- Delivered direct care to youths placed by state workers and probation officers.
- Managed daily operations of youth during excursions and family interactions.
- Instructed youth in care on fundamental social skills.
Education
Basic Peace Officer’s Course -
Capital Area Council of Governments
Pflugerville, TX01.2008
Master’s - counseling
Webster University
San Antonio, TX05-2004
Bachelor of Arts - Child Psychology
University of The Incarnate Word
San Antonio, TX05-1997
Skills
- Expense control
- Workflow optimization
- Administrative management
- Marketing
- Contract negotiation
- Recruitment and hiring
- Strategic planning
- Talent recruitment
- Client relationship management
- Conflict resolution
- Company processes and procedures
- Vendor management
- Stakeholder engagement
- Customer relationship building
- Innovation mindset
- Operations management
- Key client relationships
- Collaboration
- Cross-cultural communication
- Persuasive negotiation
- Social perceptiveness
- Crisis management
- De-escalation techniques
- Disaster response
- Mental health assessment
- Suicide prevention
Certification
- Master Peace Officer License, 01/01/15
- Basic Instructor TEEX, 01/01/13
- IED/OED Trends & Awareness Training, 01/01/11
- Introduction to Supervision, 01/01/11
- Mental Health Officer, 01/01/11
- Field Training Instructor, 01/01/10
- Basic Crisis Negotiations, 01/01/09
- Qualified Mental Health Provider by the State of Texas, 01/01/03
- Day Care Center Director: No Renewal Required (Standard 3200A3), 01/01/00
Volunteer Experience
- Member of Executive Board of Trustees, Bluebonnet Trails Community Services, 10/01/22, 12/01/24
- Director, Georgetown Lions Club, 08/01/17, 08/01/22
- Member, Georgetown Lions Club, 08/01/17, present
- Architectural Review Committee Chair, Windridge Village HOA, 01/01/07, 12/01/09
- Architectural Review Committee Chair, Windridge Village HOA, 01/01/12, 12/01/12
- Georgetown, TX, 01/01/14, 12/01/16
- Trail building, San Antonio Off Road Mountain Bikers (STORM), 11/01/99, 04/01/04
- Mountain Bike Patrol, San Antonio Parks and Recreation, 01/01/01, 12/01/02, STORM
Awards
- Jack Wiech Fellowship Award Issued by Texas Lions Camp, 01/01/19
- Volunteer of the Year for YMCA/Roberts Ranch, 01/01/01
Affiliations
- Active member of Georgetown Lions Club
Accomplishments
- Program of the Year by NCJA
- Top three (3) CNTs award in multi-agency (U.S. and world) competition
- Jack Wiech Fellowship Award
- Volunteer of the Year - YMCA/Roberts Ranch
Languages
Spanish
Professional
References
References available upon request.
Timeline
Partner
Bizaan Holdings, LLC
01.2023 - Current
Customer Service Director
Family Hospital Systems/Rise Recovery Services
08.2022 - 02.2025
Lieutenant
Williamson County Sheriff’s Office
01.2021 - 08.2022
Sergeant/CIT and Patrol
Williamson County Sheriff’s Office
01.2018 - 12.2020
Sergeant/CIT
Williamson County Sheriff’s Office Crisis Intervention Team (CIT)
03.2011 - 12.2017
Deputy/CIT
Williamson County Sheriff’s Office Crisis Intervention Team (CIT)
08.2009 - 03.2011
Deputy/Patrol
Williamson County Sheriff’s Office Patrol Division
10.2008 - 08.2009
Williamson County Mobile Outreach Team Specialist
Intervention Services Mobile Outreach Team
09.2004 - 10.2008
Center Director
Bluebonnet Trails MHMR Community Center, Burnet County
08.2004 - 09.2004
Service Coordinator
Bluebonnet Trails MHMR Community Center, Guadalupe County
01.2003 - 07.2004
Case Manager, Utilization Review, Patient Advocate
Mission Vista Behavioral Health System
03.2001 - 12.2002
Multi-Site Director
YMCA, Northwest
10.2000 - 03.2001
Child Protective Services Specialist II
State of Texas Child Protective Services
10.1999 - 10.2000
Case manager
The Bair Foundation
03.1998 - 10.1999
Child Care Provider
Children’s Shelter of San Antonio
05.1997 - 03.1998
Senior Peer Counselor
Downtown Youth Center
05.1996 - 05.1997
Counselor
Roy Maas’ Youth Alternatives (The Bridge)
01.1995 - 12.1995
Basic Peace Officer’s Course -
Capital Area Council of Governments
Master’s - counseling
Webster University
Bachelor of Arts - Child Psychology
University of The Incarnate Word
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