Summary
Overview
Work History
Education
Timeline
Generic

Dlisha Segrow

Houston,United States of America

Summary

Customer-oriented professional with 3+ years in customer service, technical support, and sales. Expertise in resolving concerns, troubleshooting issues, and managing multiple requests while ensuring clear communication. Demonstrated ability to thrive in fast-paced environments, maintaining productivity and customer satisfaction. Proficient with CRM systems and digital tools.

Overview

4
4
years of professional experience

Work History

In store Customer Service Rep

Central Market
Houston, United States of America
05.2024 - Current
  • Handled multiple customer requests and complaints efficiently, contributing to high satisfaction ratings.
  • Assisted customers in-store, resolving issues to improve shopping experience.
  • Ensured accuracy and quality control of orders, enhancing customer confidence prior to handoff.

Technical Support Agent

Apple
Houston, United States of America
10.2022 - 10.2023
  • Handled incoming technical service calls and emails as the first point of contact.
  • Managed incoming technical service calls and emails, ensuring timely resolution as first point of contact.
  • Facilitated customer resolutions by effectively guiding them through tailored step-by-step solutions.
  • Provided detailed, step-by-step troubleshooting solutions to customers via phone and chat, enhancing their overall experience.
  • Maintained detailed records of customer interactions and resolutions in the CRM system.

Customer Service/Inside Sales Rep

ADT
Houston, United States of America
10.2022 - 10.2023
  • Conducted inside sales by identifying customer needs and recommending customized security solutions that addressed specific client requirements.
  • Conducted inside sales by identifying customer needs and recommending tailored security solutions.
  • Assisted customers with service inquiries and managed accounts to provide effective remote support and enhance customer experience.

Education

High School Graduate -

Hastings High School
Houston, TX

Timeline

In store Customer Service Rep

Central Market
05.2024 - Current

Customer Service/Inside Sales Rep

ADT
10.2022 - 10.2023

Technical Support Agent

Apple
10.2022 - 10.2023

High School Graduate -

Hastings High School

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Dlisha Segrow