D. MARIE JONES
Austin,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Expeditionary Military Intelligence Specialist
Texas Army National Guard
11.2022 - Current
- Offering outstanding communication, public speaking and teamwork abilities
- Evaluation reports conducted daily, along with team briefings while maintaining safety standards
- Responsible for leading a platoon of more than 26 people during training
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Use of world events to determine safety and weather conditions
Sales and Service Representative
First Citizens Bank
03.2022 - 07.2023
- Customer-facing financial sales skills that enabled prospecting for the company
- Strong communication skills and active listening to pair customer needs with services offered
- Responsible for cash handling of over a million dollars
- Monthly sales goals met that helped to generate over 500k in sales through financial data
- Detail-oriented to examine accounts payable/receivable and accounting inventory.
- Drove team revenue totals by bringing in top sales numbers.
Member Service Specialist Supervisor
Randolph Brooks Federal Credit Union
03.2018 - 08.2021
- Strong knowledge base of new products and sales promotions
- Cross-trained associates and responsible for a team of more than 15 people
- Met and exceeded sales quotas on a monthly basis
- Managed wide variety of customer service, team tasks, and administrative tasks quickly and efficient
- Utilizing resources to coordinate assignments and meet deadlines.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
Behavioral Health Technician
Austin State Hospital
07.2015 - 03.2017
- Efficient in reading and scribing for individuals with special needs, along with client intake
- Maintained policies and procedures, objectives, quality assurance and safety
- Established open lines of communication and build rapport for individuals with a multitude of needs
- Responsible for providing direct patient care
- Awarded employee of the month 4 times throughout employment.
Education
Bachelor’s - Psychology Nacogdoches
Stephen F. Austin State University
05.2015
Skills
- Project Management Professional
- Sales and Customer Service
- Accounting and Budgeting
- Microsoft Word, Excel, PowerPoint, Access, Outlook and Office
- Accounting and Billing Systems
- Financial Planning
- Strategic Planning
- Account and Preventive Maintenance
Certification
U.S Security Clearance
Timeline
Expeditionary Military Intelligence Specialist
Texas Army National Guard
11.2022 - Current
Sales and Service Representative
First Citizens Bank
03.2022 - 07.2023
Member Service Specialist Supervisor
Randolph Brooks Federal Credit Union
03.2018 - 08.2021
Behavioral Health Technician
Austin State Hospital
07.2015 - 03.2017
Bachelor’s - Psychology Nacogdoches
Stephen F. Austin State University
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