D. Michael Hoyt
Team Management
Atlanta,GA
Summary
Reliable, and hard-working team player who works well with others to achieve common goals. Extensive experience leading a team. Adept problem solver with an ability to adapt to new situations. Effective at creating internal processes that are both profitable and efficient. Well-trained Assistant Restaurant Manager promoting 19 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Event Manager
Topgolf International
Buford, GA
04.2021 - Current
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for day of event coordination.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire event execution.
- Generated client retention by accurately organizing and executing events.
- Supervised onsite team of Event Ambassadors, and on site facility management team.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to event planning, staffing, venue mapping.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Audited team performance
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Designed strategic plan for component development practices to support future projects.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Carefully interviewed, selected, trained and supervised staff.
- Identified team weak points and implemented corrective actions to resolve concerns.
Warehouse Supervisor
Fenix Parts
Gainesville, GA
09.2018 - 04.2021
- Supervised shipping and receiving, distribution, and workplace safety.
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Supervised warehouse operations by managing employees during shifts.
- Kept detailed records of inventories and merchandise inventory transactions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Event Lead, Bartender, ACE Trainer
Topgolf International
Atlanta, GA
07.2015 - 09.2018
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Decreased waste, following strict recipes and drink measurement protocol.
- Recruited and trained new bartenders, and Event Amassadors
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Gathered and organized supplementary material to support structured lessons.
- Assessed needs to develop effective training plans.
- Recognized and tapped talented staff to fill key positions and maximize productivity.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Mentored junior employees to improve performance, food safety and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Lead Bartender
One Eyed Jacks
Dayton, Ohio
02.2011 - 07.2015
- Consulted with managers to organize special events and promotions.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Education
Bachelor of Arts - Music Ministry
Point University
Atlanta, GA 08.2004 - 06.2008
Skills
Cross-functional teams leadership
Project oversight
Project Management
Team mentorship
Health, hotel and food service regulations
Scheduling
Events logistics management
Performance improvement
Equipment Maintenance
Key performance indicators
Employee Evaluation
Complaint resolution
Multitasking Abilities
Operations monitoring
Critical Thinking
Teamwork and Collaboration
Flexible and Adaptable
Timeline
Assistant Event Manager
Topgolf International
04.2021 - Current
Warehouse Supervisor
Fenix Parts
09.2018 - 04.2021
Event Lead, Bartender, ACE Trainer
Topgolf International
07.2015 - 09.2018
Lead Bartender
One Eyed Jacks
02.2011 - 07.2015
Bachelor of Arts - Music Ministry
Point University
08.2004 - 06.2008