Dmitri V. Shvets
Easton,USA
Summary
Sales professional with extensive experience across diverse industries. Expertise in strategic problem-solving, client management, and performance optimization. Proven track record of enhancing customer satisfaction and building strong client relationships. Recognized for developing effective strategies that promote customer loyalty and drive business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Lexus of Lehigh Valley
Allentown, Pa
08.2024 - 02.2026
- Managed comprehensive dealership operations, ensuring customer satisfaction through effective transaction closures nationwide.
- Facilitated seamless purchasing experiences by managing vehicle selection, pricing, trade evaluations, F&I menu presentations, and delivery paperwork.
- Served as primary sales and F&I representative, driving backend profitability on vehicle transactions.
- Delivered customized presentations of finance and protection products, addressing objections and highlighting long-term value.
- Managed credit applications, lender communications, and deal structuring, ensuring contract accuracy.
- Secured strong penetration rates for VSC, tire/wheel, appearance protection, and ancillary products while upholding customer satisfaction.
Qualification Specialist | Health and Life Insurance Broker
Ideal Concepts
, Remote
04.2022 - 06.2024
- Achieved promotion to broker and secured health and life insurance producer license across twenty-four states, expanding service capabilities.
- Screened and qualified inbound and outbound calls to assess client needs and verify eligibility for insurance products.
- Collected essential information and built rapport to route high-quality leads to licensed agents, enhancing lead conversion.
- Maintained accurate documentation and upheld compliance standards while delivering a positive first impression.
- Maintained up-to-date knowledge of each state's compliance laws and guidelines to ensure adherence to regulatory standards.
- Cultivated relationships and created accounts via phone using dialing system for current and former inquiries.
- Set up contracts and accounts, coordinating appointments for clients' doctor exams and labs.
Product Specialist
Kelly Nissan
Easton, Pa
07.2019 - 04.2022
- Consistently exceeded monthly sales targets while maintaining high CSI scores.
- Guided buyers through vehicle selection, test drives, financing options, and delivery to enhance customer-focused sales experience.
- Built strong relationships through effective communication and deep product knowledge across Nissan lineup.
- Managed precise documentation, CRM, and follow-up strategies to support dealership operations and drive repeat and referral business.
Mall Jewelry Consultant | Key Holder | Assistant General Manager
Kay Jewelers
Rockaway, NJ
05.2016 - 07.2019
- Executed face-to-face sales for warranty and financial coverages in-store and online.
- Developed new accounts through company credit offerings, enhancing customer retention.
- Maintained multiple performance standards, consistently achieving graded sales goals.
- Oversaw store opening and closing as key holder, managing all operations in absence of management.
- Led repair department, focusing on profit margin improvement and candidate recruitment.
- Coordinated client follow-ups and prepared for special on-site events.
- Participated in test market for custom design and jewelry repair events.
- Achieved highest repair sales in district during special event preparation across northern New Jersey and New York.
Education
High School Diploma -
Wilson Area High School
Easton, PA06.2014
Skills
- Customer journey mapping
- CRM systems
- Digital channel expertise
- Lead prospecting & generation
- Market analysis
- Sales strategy development
- Financial product presentation
- Client relations
- Trust-based relationships
Projects
Repair Show Program Execution: Participated in a regional test event across Northern New Jersey and New York designed to boost repair volume through special‑day discounts. Built a personalized tracking sheet to monitor leads and streamline follow‑ups, resulting in my location generating the district’s top repair department revenue.
Certification
Licensed Life and Health Insurance Producer.
Accomplishments
Award of Excellence: June 2025
Timeline
Customer Experience Manager
Lexus of Lehigh Valley
08.2024 - 02.2026
Qualification Specialist | Health and Life Insurance Broker
Ideal Concepts
04.2022 - 06.2024
Product Specialist
Kelly Nissan
07.2019 - 04.2022
Mall Jewelry Consultant | Key Holder | Assistant General Manager
Kay Jewelers
05.2016 - 07.2019
High School Diploma -
Wilson Area High School