Dmitriy Kustov
Kirkland,WA
Overview
9
9
years of professional experience
Work History
Customer Service Guest Specialist
Booking.com
05.2016 - 09.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed high levels of call flow and responded to support needs.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded to customer inquiries and provided technical assistance over Phone/Email/Chat
Customer Service Subject Matter Expert
Xerox Business Solutions
03.2013 - 04.2016
- Maintained up-to-date knowledge of product and service changes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Provided troubleshooting for billing, technical and digital concerns
- Accomplished multiple tasks within established timeframes.
Gas Station Team Member
Safeway
11.2011 - 03.2013
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Built trustful relationships with customers to encourage return visits.
Education
Multimedia and Digital Gaming Associates degree - Game Design
Lake Washington Technical Institute
Kirkland, WA03-2013
Skills
- Multitasking
- Time management abilities
- Training and mentoring
- Adaptability
Languages
English
Russian
Timeline
Customer Service Guest Specialist
Booking.com
05.2016 - 09.2020
Customer Service Subject Matter Expert
Xerox Business Solutions
03.2013 - 04.2016
Gas Station Team Member
Safeway
11.2011 - 03.2013
Multimedia and Digital Gaming Associates degree - Game Design
Lake Washington Technical Institute