Dmitry Chekhlatyy
DARCARS Toyota of Baltimore
Perry Hall,MD
2
Languages
14
years of professional experience
Results-driven Sales and Retail Management Professional with 14 years in automotive sales and customer relationship management. Led sales teams to achieve performance standards, developed customer retention strategies, and managed inventory in competitive environments. Skilled in sales forecasting, competitive pricing, and team recruitment and training. MBA in Business Administration and Bachelor's in Hospitality Management.
Work History
Sales Manager
5 Months- Led daily sales operations, enhancing team performance and boosting customer satisfaction and sales profitability.
- Coach, mentor, and develop sales professionals to improve sales performance
- Managed customer relationships and sales opportunities, implementing structured follow-up processes that maximized conversion and retention.
- Establish and reinforce performance standards while holding team members accountable to sales and customer service objectives.
- Analyze sales activity and customer demand to identify opportunities for improved sales performance and profitability.
Sales Manager
2 Years- Led and developed New and Used Vehicle Sales teams through recruiting, training, coaching, motivation, and ongoing performance management.
- Developed and maintained customer retention strategies designed to strengthen long-term customer relationships and repeat business.
- Established performance standards and monitored individual and team results to identify and implement improvement opportunities.
- Managed incoming customer inquiries and sales opportunities, using structured lead-management processes to increase customer engagement and dealership traffic.
- Collaborated with management to streamline sales processes and enhance customer experience, contributing to overall business results.
Used Car Sales Manager
1 Year 2 Months- Managed used-vehicle purchasing, inventory pricing, sales strategy, and day-to-day department performance.
- Evaluated market conditions and competitive pricing to strategically position inventory and enhance customer demand through online channels.
- Analyzed sales performance and inventory activity to support pricing and purchasing decisions.
- Recruited, trained, and developed sales employees, establishing processes that improved individual contributions and overall department performance.
- Supported customer retention initiatives by improving the sales process and overall customer experience.
Used Cars & Mitsubishi Sales Manager
11 Months- Inventory acquisition
- Worked with General Manager to develop strategies focused on improving sales performance and profitability.
- Analyzed weekly and monthly sales reports to identify performance trends, opportunities, and areas requiring improvement.
- Developed inventory pricing strategies to enhance online visibility and maximize customer engagement.
Bankruptcy & Special Finance Manager
4 Years 5 Months- Managed sales opportunities involving customers with complex financing needs while developing solutions aligned with customer requirements and lender guidelines.
- Developed customer qualification and follow-up processes to enhance customer experience and increase conversion and retention rates.
- Created and managed marketing campaigns through direct mail and social media to generate new customer opportunities.
Used Car Salesman
2 Years 9 Months- Built long-term customer relationships through consultative sales and detailed needs analysis.
- Developed follow-up strategies for new and existing customers, increasing sales opportunities.
New Car Salesman
5 Months- Analyzed customer needs to recommend tailored products and solutions.
- Provided exceptional customer service throughout sales process to enhance customer satisfaction.
Education
Master of Business Administration - MBA
Bachelor of Arts - Hospitality Management
Skills
Sales strategy
Profitability management
Sales forecasting
Customer retention
Sales analytics
Automotive Sales Leadership
Sales Team Development
Team Leadership
Performance Management
Negotiation
CRM & Lead Management
Market Pricing Analysis
LANGUAGES
English — Expert
Russian — Expert
ADDITIONAL INFORMATION
Authorized to work in the United States for any employer
Timeline
Sales Manager
DARCARS Toyota of Baltimore
2026.03 - CurrentRead More
Sales Manager
Heritage Toyota Owings Mills
2024.03 - 2026.03Read More
Used Car Sales Manager
Jerry's Toyota
2022.10 - 2023.12Read More
Used Cars & Mitsubishi Sales Manager
Jerry's Chevrolet & Mitsubishi
2020.06 - 2021.05Read More
Bankruptcy & Special Finance Manager
Jerry's Chevrolet & Mitsubishi
2016.01 - 2020.06Read More
Used Car Salesman
Jerry's Toyota
2013.03 - 2015.12Read More
New Car Salesman
Jerry's Toyota
2012.09 - 2013.02Read More
Morgan State University
Bachelor of Arts from Hospitality Management
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Morgan State University
Master of Business Administration from MBA
Read More