Dmya Tolbert
Blakley , Ga,Georgia
Summary
Driven professional with a strong background in customer service and healthcare support, notably at LifeBrite Community Hospital Of Early. Excelled in enhancing patient care and streamlining production processes at Wayne Farms - Dothan, AL, by implementing innovative techniques. Skilled in Microsoft Word and therapeutic relationship-building, demonstrating a commitment to safety standards and patient support. Time management skills can get the job done in a professional way and dependable and trustworthy .
Overview
4
4
years of professional experience
Work History
Cashier
Blakely Chicken
03.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Aide Assistant
LifeBrite Community Hospital Of Early
02.2022 - 12.2022
- Enhanced patient care by providing support in daily living activities and personal hygiene tasks.
- Assisted nursing staff with patient transfers, resulting in a safer environment for both patients and staff.
- Promoted patient comfort by repositioning bedridden individuals and adjusting bedding as needed.
- Expedited meal service by assisting with feeding patients unable to do so independently, ensuring proper nutrition intake for optimal health.
Customer Service Representative
Conduent
06.2019 - 01.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Debone Line Worker
Wayne Farms - Dothan, AL
01.2019 - 12.2019
- Increased production efficiency by implementing new deboning techniques and procedures.
- Reduced waste through proper handling and utilization of meat products during the deboning process.
- Maintained a high level of safety by adhering to company guidelines and industry standards for equipment use and sanitation.
- Collaborated with team members to ensure smooth workflow and consistent product quality on the deboning line.
Education
Diploma -
Early County High School
Blakely, GA05.2018
Skills
- Safety and Risk Assessments
- Patient Evaluation
- Goal Development
- Best Practices and Standards
- Mental Health Support
- Tracking Client Progress
- Client Goal Planning
- Mental Health Disorders Knowledge
- Patient Support
- Therapeutic Relationship-Building
- Nursing Assistance
- Supply Coordination
- Wellness Checks
- Relaxation Techniques
- Constructive Feedback
- Mobility Support
- Assignment Coordination
- Relationship Issues Management
- HIPAA Requirements
- Medication Administration
- Behavioral Health Electronic Health Records
- Meeting Support
- Confidentiality
- Microsoft Word
- Team Development
- Typing Proficiency
- Customer Service
- Critical Thinking
- Minute Taking
- Customer Consulting
- Customer Relationship Management
- Call Center Operations
Languages
English
Full Professional
Timeline
Cashier
Blakely Chicken
03.2023 - 05.2023
Aide Assistant
LifeBrite Community Hospital Of Early
02.2022 - 12.2022
Customer Service Representative
Conduent
06.2019 - 01.2022
Debone Line Worker
Wayne Farms - Dothan, AL
01.2019 - 12.2019
Diploma -
Early County High School