Marquita Holt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient and sensible professional with expertise in route navigation and planning. Highly skilled in customer service and workplace coordination. Offering 15 years of experience in customer service, administrative and shipping and receiving.
Overview
19
19
years of professional experience
Work History
Load Planner
Genpak
12.2017 - 08.2023
- Optimizing every facet of the freight transportation procedure, focusing on resource efficiency and operational effectiveness, while adhering to safety regulations and implementing logistics best practices
- Assists with overall warehouse operations, planning, and daily activities, including receiving and stowing, picking, and packing, shipping, inventory management, and documentation
- Supports the planning of efficient layouts, workflows, and utilization of warehouse space
- Monitors the safety and security of goods and materials
- Utilizes a warehouse management system (WMS), enterprise resource system (ERP), or other databases to track, analyze, and report processes and performance
- Monitor freight loads and investigate and resolve load issues in a timely manner
- Assign carriers and book loads
- Coordinate with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads when necessary
- Perform inbound load planning activities through consolidation of purchase orders, routing, and carrier selection to meet service expectations for freight type and delivery date
- Identify and select the best mode of transportation to reduce costs
- Develop relationships with current and new carriers and continually negotiate competitive rates with an entire carrier pool
- Process load tenders and follow through to ensure load acceptance by selected carriers
- Track loads to ensure on-time delivery and proactively communicate potential delivery delays to stores/buyers/management.
Front Desk Agent
Embassy Suites
01.2017 - 12.2017
- Greet guests and welcoming them to establish the tone for their stay - creating a friendly, relaxed, and inviting atmosphere
- Provide guests with details about local attractions, hidden gems, and hotel services
- Handle room reservations, changes, and cancellations efficiently
- Transform challenges into chances by addressing guest concerns with patience and a proactive approach
- Work closely with the hotel's support team to fulfill guest requests seamlessly
- Share your valuable input during team meetings and daily gatherings to enhance our level of service.
Sales/Makeup Artist/Cosmetologist
Bovanti Cosmetics
12.2015 - 01.2017
- Supervision of facility operations to ensure customer satisfaction, efficient management of employee schedules and performance, and the salon's profitability
- Continuous monitoring of revenue, budget requirements, staffing adjustments, client satisfaction, inventory management, and salon maintenance
- Accountability for marketing and branding efforts, as well as the recruitment and management of staff
- Individual client consultations
- Personalized makeup classes for individual clients, with opportunities for service upselling
- Appointment scheduling
- Store opening and closing procedures, including inventory counts.
Customer Service Lead/Sales Manager
SE Food Vendors/Carolina Panthers
05.2012 - 08.2016
- Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets
- Proficiently juggling customer communication, cash handling, and merchandise preparation
- Oversaw inventory management and accounting for all Kiosk locations
- Played a key role in achieving and surpassing merchandise sales targets
- Skillfully handled and upheld records of both cash and credit card transactions.
Customer Service/Host/Wait Staff
Homewood Suites Ayrsley
02.2015 - 01.2016
- Responsible for providing excellent customer service to guests and co-workers
- Assist customers with questions regarding the menu, wine, beer, and spirits, as well as answer questions about the menu and wine list
- Perform opening/closing duties as assigned daily.
Correctional Officer
Southern Correctional Institution
01.2005 - 12.2011
- Provided oversight to individuals under correctional supervision
- Carried out administrative responsibilities
- Applied appropriate measures to manage and handle individuals in the correctional facility
- Participated in and endorsed searches of individuals under supervision to maintain overall security
- Documented activities and events on the unit during shifts
- Ensured the safety and security of all individuals under supervision.
Education
High School Diploma -
South Stanly High School
Norwood, NC05.2002
Skills
- Data Analytics
- Data Entry
- Contract/Account Negotiations
- Office Administration/Management
- Corporate/Interpersonal Communications
- Domestic/International Executive Travel
- Inventory Control & Management
- Proficient in all aspects of MS Office & Office 365
- Team Collaboration
- Oracle, PeopleSoft, Salesforce, Concur
- Budget Planning
- Managing Accounts
Education Certifications
- The Employers Association, Microsoft OneNote, 01/2019
- The Employers Association, Microsoft Excel Data Mining & Formulas, 06/2017
- The Employers Association, Microsoft Excel Level 2, 05/2017
- The Employers Association, Microsoft Excel Level 1, 05/2017
- Paul Mitchell, Cosmetology, 03/2013
Timeline
Load Planner
Genpak
12.2017 - 08.2023
Front Desk Agent
Embassy Suites
01.2017 - 12.2017
Sales/Makeup Artist/Cosmetologist
Bovanti Cosmetics
12.2015 - 01.2017
Customer Service/Host/Wait Staff
Homewood Suites Ayrsley
02.2015 - 01.2016
Customer Service Lead/Sales Manager
SE Food Vendors/Carolina Panthers
05.2012 - 08.2016
Correctional Officer
Southern Correctional Institution
01.2005 - 12.2011
High School Diploma -
South Stanly High School
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