Josue Tula
Kingwood,TX
Summary
Detail-oriented professional with a versatile background in transportation and customer service. Strong data analysis and operational decision-making skills.
Overview
7
7
years of professional experience
Work History
Load Planner
Air Transport International
10.2025 - Current
- Analyzed load plans to optimize cargo distribution across aircraft
- Collaborated with warehouse team to ensure timely flight schedules
- Coordinated with ground crews to facilitate smooth loading operations
- Utilized software tools for load planning and tracking shipments
Flight Operations Coordinator
British Airways
06.2022 - 07.2025
- Coordinated flight schedules to optimize operational efficiency and ensure timely departures.
- Monitored real-time flight data, addressing discrepancies to maintain safety and compliance standards.
- Delivered exceptional customer service through proactive issue resolution and prompt responses to inquiries from passengers or crew members.
Lead Customer Service Representative
Turkish Airlines
08.2021 - 06.2022
- Led customer service team to enhance passenger satisfaction and resolve complex inquiries.
- Trained new representatives on customer service protocols and operational procedures.
- Managed escalated customer complaints, ensuring timely resolutions and adherence to company policies.
Quality Control Agent
Amazon
03.2020 - 08.2021
- Conducted comprehensive inspections of products to ensure adherence to quality standards.
- Analyzed defect data to identify trends and implement corrective actions.
- Maintained accurate documentation of quality metrics and inspection results for audits.
Front Desk Agent
Hamton Inn
06.2019 - 09.2020
- Managed guest check-ins and check-outs, ensuring efficient service and accurate billing processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
- Coordinated room assignments and maintained inventory of available accommodations for optimal occupancy rates.
Education
Airline Pilot Program
United Flight Systems
Spring, TXHigh School Diploma -
Lloyd C Bird
Chesterfield, VA06.2019
Skills
- Transportation planning
- Software knowledge
- Strong organizational skills
- Operational decision making
- Customer complaint resolution
- Data analysis
- Problem-solving skills
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Load Planner
Air Transport International
10.2025 - Current
Flight Operations Coordinator
British Airways
06.2022 - 07.2025
Lead Customer Service Representative
Turkish Airlines
08.2021 - 06.2022
Quality Control Agent
Amazon
03.2020 - 08.2021
Front Desk Agent
Hamton Inn
06.2019 - 09.2020
Airline Pilot Program
United Flight Systems
High School Diploma -
Lloyd C Bird