Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanya Wood

Queens,NY

Summary

Proven team player with a track record of enhancing customer satisfaction at Black Pearl, adept in problem-solving and customer service. Excelled in fast-paced environments, demonstrating decision-making capabilities and computer skills. Achieved significant improvements in operational efficiency and customer engagement through effective teamwork and collaboration.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Team Associate

Black Pearl
03.2023 - 08.2023
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues promptly.
  • Worked with different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payments for order totals.

Sales Associate

Foot Locker
06.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Fast Food Crew Member

McDonald's
07.2022 - 03.2023
  • Worked front counter, drive-thru, and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Greeted customers entering therestaurant with enthusiasm and warmth and served customers.

Sales Associate

Journeys Kidz
04.2022 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Criminology

Delaware State University
Dover, DE
05.2027

Skills

    Decision-making capabilities

  • Meeting facilitation
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Positive Attitude
  • Collaboration and Teamwork
  • Organizing Work Stations
  • Flexible Schedule
  • Computer Skills
  • Cash Handling
  • Product Knowledge

Certification

CPR

Timeline

Team Associate

Black Pearl
03.2023 - 08.2023

Fast Food Crew Member

McDonald's
07.2022 - 03.2023

Sales Associate

Foot Locker
06.2022 - 08.2023

Sales Associate

Journeys Kidz
04.2022 - 07.2022

Bachelor of Science - Criminology

Delaware State University

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Shanya Wood