D. Nelson Oman
Denver,CO
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
20
20
years of professional experience
Work History
Bartending
Aramark
03.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Streamlined drink preparation processes with efficient bartending techniques, resulting in shorter wait times for guests.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversatio
- Participated in ongoing training sessions to continually refine bartending skills and industry knowledge, enhancing overall performance.
Shipping and Logistics Representative
Jukhu Enterprises
01.2022 - 01.2023
- Established strong relationships with carrier partners, supporting on-time deliveries and competitive shipping rates for benefit of company''s bottom line.
- Coordinated closely with shipping and logistics departments to ensure timely delivery of orders, minimizing delays or disruptions for customers.
- Highly effective in navigating multiple information and technical environments to manage customer expectations
- Worked closely with other departments such as finance, logistics, and after-sales support teams to ensure smooth end-to-end customer experiences.
Retail Sales
Royal Asset Management
01.2021 - 01.2022
- Consistently met or exceeded sales goals for retail hair products, contributing to the overall success of the salon.
- Capable of managing and communicated a great deal of specific and changing product knowledge while operating within a highly regulated and compliant sales environment
- Regularly utilized for special project including social media and marketing materials; refining and recalibrating training protocols to improve consistency when training new employees
- Monthly sales winner for 3 months; received Employee of the Month for the month of October, 2021
Sales Associate
Affinity Wellness
01.2020 - 09.2020
- Responsible for educating and informing customers to fulfill their specific needs utilizing extensive product knowledge and work history from farm to product
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Extensive customer service background which allows for both in depth and thorough customer interactions while also maintaining total control of transaction to allow for more efficient flow of customer traffic
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and provided welcoming store environment.
Lead Sales Associate
Titan Health
01.2020 - 01.2021
- Responsible for handling of large cash transactions both with individual customers and through various external courier services to provide safe and accurate movement of large sums of money
- Responsible for handling and deescalating customer complaints and resolving them in timely and appropriate manner while also ensuring that all appropriate regulations and operating procedures are followed
- Help to maintain flow of inventory in timely and efficient manner with regular inventory and system audits to ensure accuracy and compliance
- Developed loyal client base through personalized attention, product knowledge, and exceptional service standards.
Freelance Creative Consultant
Insert
01.2005 - 01.2020
- Managed multiple projects simultaneously while consistently meeting deadlines and exceeding client expectations for quality deliverables.
- Drove revenue growth by identifying new business opportunities within existing client accounts and pursuing potential prospects through targeted outreach efforts.
- Implemented promotional strategies to generate and maintain client base and to increase revenue streams through a variety of different sources including event planners, referrals and conventions
- Improved client retention rates by providing exceptional support throughout the entire design process from conception to completion.
Agricultural Production Technician
Affinity Wellness
01.2019 - 03.2019
- Conducted field assessments to monitor impact of climate change on agricultural production patterns, informing adaptive strategies for future planning efforts.
- Operate as a first point of contact in regards to any plant disease or infection while operating within the hierarchy to notify the appropriate departments of any potential issues
- Work collaboratively with a variety of individuals to complete larger tasks such as: table set up and hygiene, trellising, table loading, harvesting, and any additional required tasks.
- Assisted in the development of new regulations and policies related to agricultural production, ensuring continued industry growth while prioritizing environmental sustainability.
Studio Assistant/Teaching Assistant
Seattle Central College
01.2013 - 06.2013
- Maintain records regarding attendance, assignments well as any inventory and supplies, ensuring timely delivery for continuous project work.
- Assist students with assignments by demonstrating techniques; provide feedback or providing additional information regarding specific resources or techniques required
- Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
- Enhanced studio workflow by organizing equipment and maintained clean work environment.
Education
Associate of Arts -
Seattle Central Community College
Seattle, WA03.2026
Cosmotology -
Emily Griffith Technical College
Denver, CO06.2005
Skills
- Customer Service
- Strong multitasking
- Liquor, beer, and wine knowledge
- Engaging personality
References
- Bill Reilly, 786-360-9626
- Tasha Medellin, 720-757-5112
- Ashley Rodrigues, 303-881-2578
- Justin Haynes, 720-296-2781
Timeline
Bartending
Aramark
03.2024 - Current
Shipping and Logistics Representative
Jukhu Enterprises
01.2022 - 01.2023
Retail Sales
Royal Asset Management
01.2021 - 01.2022
Sales Associate
Affinity Wellness
01.2020 - 09.2020
Lead Sales Associate
Titan Health
01.2020 - 01.2021
Agricultural Production Technician
Affinity Wellness
01.2019 - 03.2019
Studio Assistant/Teaching Assistant
Seattle Central College
01.2013 - 06.2013
Freelance Creative Consultant
Insert
01.2005 - 01.2020
Associate of Arts -
Seattle Central Community College
Cosmotology -
Emily Griffith Technical College
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