Danielle WATERS
Rutland,Vermont
Summary
Enthusiastic, personable office clerk with 2 years of experience providing superior organization, customer service and support to the office fulfilling a range of clerical tasks to optimize results. Experienced in fast-paced office and retail settings. Hardworking team player with little to no supervision. Ready to help team achieve company goals and a willingness to take on added responsibility to get the job done.
Overview
5
5
years of professional experience
Work History
Office Clerk
Authorized Appliance Servicenter Of Vermont
Rutland, VT
04.2022 - 01.2024
- Greeted incoming visitors and customers professionally while providing friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information or service.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained updated and detailed customer data and service call history in logbook and Service Plus software.
- Ordered office supplies through Magee Office Supply and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked shipments for delays or backordered parts due to scheduling. Received in parts and processed to appropriate work order and bin location.
- Created and issued invoices while following up via phone or email on outstanding payments to remind our customers to pay on time. Collecting between 2-5-year-old unpaid invoices.
- Directed phone inquiries, answered customer questions, and scheduled appointments as needed with Tech. manager.
- Created and dispatched service calls for repair on commercial equipment to Tech. Manager.
- Communicated with Tech Manager and Technicians regarding any incoming service call and or emergency, questions or concerns from callers or myself.
Retail Sales Third Key Holder
The Gap Outlet
Manchester, VT
06.2019 - 10.2020
- Oversaw daily operations of store, including opening and closing procedures, managing cash procedures, handling security, key and cash management.
- Assisted team and store managers with any assigned tasks while providing friendly customer service, answering any questions or concerns.
- Originally hired in 2005 when The Gap Outlet first opened, assisted with the opening of sister store Banana Republic. Worked for Banana Republic in 2011-2012.
- Trained, supervised and served as a mentor for new sale associates.
- Maintained clean work areas, restocked, straightened and faced merchandise while keeping up on current markdowns and pricing.
- Generated brand awareness and positive product knowledge to increase sales.
- Operated POS System to process sales, returns, online orders and gift card activations.
Education
High School Diploma -
Mill River Union High School
North Clarendon, United States06.2003
Certificate - Office Technology, Accounting 1, Technical English
Stafford Technical Center
Rutland, Vermont United States06.2002
Skills
- File Organization
- Database Entry
- Accounts Receivable
- Scheduling Appointments
- Invoice Processing
- Paymode-X Network
- Nuance Paperport Software
- ServicePlus Software
- Accpac Accounting Software
- Thunderbird & Earthlink Webmail
- Microsoft Office 365
- Cash Handling and Reconciliation
- Product and Service Sales
- Active Listening
- Retail Merchandising
Timeline
Office Clerk
Authorized Appliance Servicenter Of Vermont
04.2022 - 01.2024
Retail Sales Third Key Holder
The Gap Outlet
06.2019 - 10.2020
High School Diploma -
Mill River Union High School
Certificate - Office Technology, Accounting 1, Technical English
Stafford Technical Center
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