D'Nya K Williams
Charlotte,NC
Summary
Developed skills in financial analysis and reporting within public accounting environment, seeking new role to leverage these transferable skills. Demonstrates thorough attention to detail and ability to manage multiple tasks efficiently. Capable of contributing to diverse teams and adapting to new challenges.
Overview
3
3
years of professional experience
Work History
Medical Accounting
Meduit
07.2024 - Current
- Optimized client cash flow management through detailed analysis of accounts receivable and payable trends, making appropriate recommendations for improvement.
- Developed an in-depth understanding of client businesses, industries, and competitors through meticulous research and analysis, enhancing the quality of service provided.
- Assisted patients with processing payments over the phone
- Ensured accurate revenue recognition across various industries by applying appropriate accounting standards and methodologies.
- Informing patients of outstanding bills/balances in system
- Filing/submitting claims over to insurance company in a timely manner
- Assisted patients with adding primary insurance/secondary insurance
Customer Service Representative
Maximus
06.2023 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Answered inbound calls to greet and assist customers with various needs and questions
- Assisted customers with processing/navagating Medicaid and Medicare Applications.
Customer Service Representative
T-Mobile
01.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered inbound calls to greets and assist customers with various needs and questions.
- excellent communication skills
- Resolved customer inquiries, complaints , and issues providing insightful solutions
- empathy and customer focus
- patience and composure
- Technical and proficiency
- Escalating complex issues referring to customer problems or concerns to the appropriate departments or management when necessary
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
High School Diploma -
Petersburg High School
Petersburg VaSkills
- Journal entries
- Auditing expertise
- Payroll processing
- Debt management
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Documentation and reports
- Team building and leadership
Timeline
Medical Accounting
Meduit
07.2024 - Current
Customer Service Representative
Maximus
06.2023 - 04.2024
Customer Service Representative
T-Mobile
01.2022 - 05.2023
High School Diploma -
Petersburg High School