Experienced Program Care Specialist with a strong background in providing support to special needs adults within a group home setting. Proficient in delivering personal care services, ensuring the well-being and comfort of individuals in their own homes. Skilled Certified Nursing Assistant with a proven track record of delivering high-quality care in diverse environments, including home care, nursing homes, and group homes. Also holds a Private Investigations Diploma, demonstrating expertise as a process server. A well-respected and professional security guard who maintains the quality of safety.
Small courier business owner and scented oils producer.
Overview
8
8
years of professional experience
Work History
Security Guard
Colorado Security Services
01.2023 - Current
Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded to emergencies promptly, ensuring the safety of all individuals on site.
Enhanced overall security by conducting thorough patrols and monitoring premises.
Responded quickly to incidents and assessed active situations for security concerns.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Improved response time to incidents by maintaining clear communication channels with team members.
Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
Courier
Doing Business LLC
01.2019 - Current
Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Hospitality Specialist
Hilton Embassy Suites
03.2017 - 11.2022
Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, safety, and guest privacy.
Assisted in meeting room preparation, ensuring all necessary equipment and materials were readily available for guests upon arrival.
Participated in ongoing training sessions provided by the hotel to stay updated on industry best practices and enhance overall performance levels.
Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
Diploma - Private Investigations
Penn Foster Career School
Scranton, PA
11.2010
Nursing Assistant -
Lake Superior College
Duluth, MN
1999
Skills
Workplace safety
Punctuality
Work ethic
Incident reporting
Security protocols
Emergency response
Emergency awareness
Surveillance
Complex Problem-solving
Self-defense
Reliability
Personal security
Courier
Health care
Program Care Specialist
Nursing Assistant
Timeline
Security Guard
Colorado Security Services
01.2023 - Current
Courier
Doing Business LLC
01.2019 - Current
Hospitality Specialist
Hilton Embassy Suites
03.2017 - 11.2022
Diploma - Private Investigations
Penn Foster Career School
Nursing Assistant -
Lake Superior College
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