Dock Williams
San Antonio,TX
Summary
Experienced medical professional with a diverse skill set including healthcare management, strategic planning, and customer relationship management. Demonstrated success in leading cross-functional teams, enhancing operational efficiency, and driving comprehensive training initiatives. Proven track record of success in various industries, demonstrating adaptability and a strong work ethic. Seeking opportunities to utilize my unique combination of skills and experience in a challenging and rewarding role, specifically as a Client Success Manager III at the Arbinger Institute.
Overview
28
28
years of professional experience
Work History
Medical Instructor
US Army
San Antonio, TX
08.2021 - Current
- Provided instruction in medical terminology, anatomy, and physiology to students.
- Developed and implemented lesson plans for medical classes.
- Assessed student performance through tests and quizzes.
- Utilized project management tools to coordinate training schedules and resources.
Medical Officer
US Army
Tacoma, Washington
06.2019 - 07.2021
- Provided medical advice and support to patients, families, and healthcare personnel.
- Developed treatment plans for patients based on diagnosis and individual needs.
- Conducted physical examinations and documented findings in patient records.
- Supervised a team of medical professionals, enhancing team collaboration and efficiency.
- Managed clinic operations using CRM tools to ensure high levels of patient satisfaction.
Medical Executive Staff
US Army
Tacoma, WA
06.2018 - 06.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues.
- Implemented new policies to improve service delivery and compliance with regulations.
Clinic NCOIC
US Army
El Paso, Texas
02.2016 - 05.2019
- Maintained accurate medical records for all patients, including filing and data entry.
- Collaborated with physicians and healthcare professionals to coordinate patient care plans.
- Supervised a team of nurses and clerical staff, ensuring quality services and high patient satisfaction.
- Developed new policies to ensure compliance with local, state, and federal regulations.
Medical Officer
US Army
Columbus, Georgia
02.2015 - 03.2016
- Developed treatment plans for patients and conducted physical examinations.
- Assisted in emergency situations, providing life-saving measures when necessary.
- Educated patients on preventative healthcare practices, nutrition, and lifestyle choices.
Medical Staff Member
US Army
Camp Kasey , South Korea
01.2013 - 02.2015
- Assisted with patient intake, including obtaining medical histories and vitals.
- Performed administrative duties such as scheduling appointments and maintaining patient records.
- Provided support to physicians in clinical settings by performing tasks such as taking vital signs, collecting specimens, and administering medications.
Driver
US Army
Leesville, Louisiana
04.2008 - 10.2012
- Inspected vehicles for mechanical items and safety issues, ensuring they were in proper working condition.
- Performed routine maintenance on trucks and conducted emergency roadside repairs.
- Maintained accurate logs of vehicle inspections and repair status.
Residential Framing Carpenter
Self employed
Tulsa, Oklahoma
06.1996 - 04.2008
- Assisted in the layout and installation of walls, floors, and roof systems for residential framing projects.
- Measured and cut lumber to desired lengths, installed structural components, and constructed interior partitions.
- Worked with blueprints and architectural drawings to determine project specifications.
- Maintained a clean and organized workplace to optimize performance, efficiency, and safety.
Education
Project Management Certification
San Antonio, TX09-2024
Advanced Development Instructor Course
San Antonio, TX10-2021
Special Warfare Operational Design Course (SWODC)
03-2020
Advanced Emergency Medical Technician - Medical
Chattahoochee Valley Community College
Phenix City, AL03-2015
Bachelor of Science - Medical Administration
University of Phoenix
Tempe, AZ05-2013
Skills
- Organizational Management
- Strategic Planning & Execution
- Customer Relationship Management
- Leadership & Team Management
- Analytical & Problem-Solving
- Communication & Interpersonal Skills
- Project Management (Asana, Trello, Basecamp)
- CRM Tools (SalesForce)
- Healthcare Management
- Negotiation & Consultative Sales
- Multitasking & Adaptability
- Exceptional Customer Service
Languages
English
Professional
Spanish
Limited
Technical Proficiencies
- Project Management Tools: Asana, Trello, Basecamp
- CRM Tools: SalesForce
- Office Software: Microsoft Office, Google Workspace
- Operating Systems: Windows, macOS
Timeline
Medical Instructor
US Army
08.2021 - Current
Medical Officer
US Army
06.2019 - 07.2021
Medical Executive Staff
US Army
06.2018 - 06.2019
Clinic NCOIC
US Army
02.2016 - 05.2019
Medical Officer
US Army
02.2015 - 03.2016
Medical Staff Member
US Army
01.2013 - 02.2015
Driver
US Army
04.2008 - 10.2012
Residential Framing Carpenter
Self employed
06.1996 - 04.2008
Project Management Certification
Advanced Development Instructor Course
Special Warfare Operational Design Course (SWODC)
Advanced Emergency Medical Technician - Medical
Chattahoochee Valley Community College
Bachelor of Science - Medical Administration
University of Phoenix