Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Doemekia Jones

Warner Robins,GA

Summary

Dynamic Medical Receptionist with proven expertise at Atrium Healthcare in enhancing patient satisfaction through efficient appointment scheduling and compassionate customer service. Skilled in HIPAA compliance and insurance verification, I foster strong patient relationships while streamlining front desk operations, contributing to a welcoming and organized environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Atrium Healthcare
02.2022 - 09.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Receptionist/ Unit Clerk

Bleckley Memorial Hospital
08.2016 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Improved office organization with meticulous management of appointment scheduling and client databases.

Education

Bleckley High School
Cochran, GA

No Degree -

Central Georgia Technical College
Warner Robins, GA

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Office administration
  • Patient registration
  • Microsoft office
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Payment collection
  • Reminder calls
  • Patient relations
  • Records management
  • Medical billing
  • Electronic medical records
  • Letter preparation
  • Medical records management

Certification

CPR & first aide & BlS

Timeline

Medical Receptionist

Atrium Healthcare
02.2022 - 09.2024

Receptionist/ Unit Clerk

Bleckley Memorial Hospital
08.2016 - 06.2021

Bleckley High School

No Degree -

Central Georgia Technical College

Similar Profiles

CREATE PROFILE
Doemekia Jones