DOEUN OH
Little Elm,TX
Summary
As a performance-driven banker with 14 years of experience, specialize in aligning processes, developing new prospects, managing accounts, and achieving sales goals. Driven banking professional with expertise in building relationships and retaining business customers. Knowledgeable about banking practices, regulatory standards, and available products and services. As a servant leader, lead by example, demonstrating integrity, honesty, and ethical behavior in all aspects of the work.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VP, Senior Business Relationship Manager
PNC Bank
01.2022 - Current
- Actively prospect and acquire new business clients to expand the bank's client base.
- Strengthened client relationships by providing personalized financial solutions and expert advice.
- Providing financial advice and guidance to business clients, including analyzing their financial statements, cash flow, and business operations to identify opportunities for improvement and growth.
- Increased cross-selling opportunities for additional bank products through consistent communication with clients.
- Provided training and mentorship to junior team members, contributing to their professional growth in business banking.
Branch Bank IV
BB&T Now Truist Bank
10.2016 - 12.2021
- Increased customer satisfaction by implementing new service protocols and streamlining branch operations.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Developed and executed strategies to grow the bank's loan portfolio, expanding business opportunities.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
Associate Pastor of Worship, Young-Adult & Caring
Immanuel Korean United Methodist Church
05.2013 - 06.2023
- Led and inspired worship team members and guided the team in following church processes, guidelines, and mission.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to accomplish church missions.
- Supported Senior pastor in discerning and meeting spiritual needs and helped church members and guests develop a sense of belonging.
- Served as mentor to children in the church community, offering guidance and support.
- Skilled at working independently and collaboratively in a team environment.
International Admission Officer
Dallas Baptist University International Office
05.2013 - 10.2016
- Enhanced international student enrollment by developing and implementing targeted recruitment strategies.
- Streamlined admission processes for international applicants, resulting in increased efficiency and improved applicant experience.
- Established strong relationships with overseas partner institutions to aid in recruiting high-quality students.
- Provided comprehensive support to prospective international students, guiding them through the entire application process.
Loan Officer
HSBC Bank
01.2007 - 07.2009
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Managed a diverse portfolio of loans while maintaining solid relationships with borrowers and referral partners.
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Customer Service Representative
BC Card
06.2004 - 12.2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
Education
MBA - Business Management
Dallas Baptist University
Dallas, TX12.2016
Master of Arts - M.A. in Missiology
Dallas Baptist University
Dallas, TX12.2016
Leadership & Pastoral Major Diploma
Christ For The Nations Institute
DALLAS, TX 05.2012
School of Worship & Technical Arts Major Diploma
Christ For The Nations Institute
DALLAS, TX 05.2011
Major in Business Administration
Hanseo University
South Korea02.2008
Skills
- Project Management
- Persuasive Sales Techniques
- Market Research
- Customer Relationship Management
- Service Quality
- Sales Coaching
- Loan Processing
- Customer Networking
- Risk Mitigation Strategies
Accomplishments
- BB&T, Retail Banking, North Texas Region Star Banker of 2018
- BB&T, Retail Banking, North Texas Region 5 Star Banker Annual winner of 2019
- BB&T, Retail Banking, North Texas Region Top Performance of 2020
- BB&T now Truist, Retail Banking, North Texas Region Top Performance of 2021
- PNC, Business Banking, North Dallas Region Top Performance & Team MVP of 2022
- PNC, Business Banking, Southwest Territory Top Performance of 2023
- PNC, SBA Million Dollar Club Member of 2023
Certification
- SMB Advanced Credit Fundamental [PNC BANK]
- Omega, Business Lending [PNC BANK]
Languages
Korean
Native or Bilingual
Timeline
VP, Senior Business Relationship Manager
PNC Bank
01.2022 - Current
Branch Bank IV
BB&T Now Truist Bank
10.2016 - 12.2021
Associate Pastor of Worship, Young-Adult & Caring
Immanuel Korean United Methodist Church
05.2013 - 06.2023
International Admission Officer
Dallas Baptist University International Office
05.2013 - 10.2016
Loan Officer
HSBC Bank
01.2007 - 07.2009
Customer Service Representative
BC Card
06.2004 - 12.2006
MBA - Business Management
Dallas Baptist University
Master of Arts - M.A. in Missiology
Dallas Baptist University
Leadership & Pastoral Major Diploma
Christ For The Nations Institute
School of Worship & Technical Arts Major Diploma
Christ For The Nations Institute
Major in Business Administration
Hanseo University