Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jon Hanson

Jon Hanson

The Villages

Summary

Dynamic professional with a proven track record in positive reinforcement training and exceptional customer service, notably at Petco and PetSmart. Skilled in building relationships and maintaining high standards across company properties. Demonstrates creativity in problem-solving and effective time management, ensuring both human and animal clients achieve their goals.

Overview

12
12
years of professional experience

Work History

Pet Trainer

PetSmart
12.2023 - Current
  • Employed positive reinforcement in both group and individual classes
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Build relationships with pet parents and associates in the store.
  • Provided care and enrichment for dogs in a boarding facility, ensuring safety, comfort, and wellbeing.
  • Monitored feeding, exercise, and playtime routines for boarding dogs.
  • Collaborated with team members to maintain a clean, organized, and stress-free boarding environment.

Petco

Dog Trainer
03.2023 - 01.2024
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Applied effective time management techniques to build class schedules and execute classes and other needed duties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.

Front Desk Agent

Marriott
02.2022 - 11.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Cast Member

Walt Disney World Resort
12.2013 - 01.2021
  • Provide exceptional customer service expected of the brand
  • Maintain show readiness of company property
  • Educate guests about exotic animals
  • Many varieties of tasks as required by the various roles done.

Education

Theatre Design And Technology

Columbus State University
Columbus, GA

Religious Studies

Hillsong College
Mesa, AZ

High School Diploma

Camden County High School

Skills

  • Proven positive training of people and dogs
  • Maintain relationships with clients, vendors and coworkers
  • Upkeep standards around company property and proprietary information
  • Group training sessions
  • Animal handling

Accomplishments

    AKC Evaluator

Timeline

Pet Trainer

PetSmart
12.2023 - Current

Petco

Dog Trainer
03.2023 - 01.2024

Front Desk Agent

Marriott
02.2022 - 11.2023

Cast Member

Walt Disney World Resort
12.2013 - 01.2021

High School Diploma

Camden County High School

Theatre Design And Technology

Columbus State University

Religious Studies

Hillsong College

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