Dohas Passe
West Palm Beach,FL
Summary
Client service professional with attention to detail and highly ethical nature. Experienced in Financial and health plan environments. Skilled in financial product solutions, and building positive customer relationships and health plan packages. Excellent sales, service and time management abilities. Strong knowledge of banking policies and healthcare regulation. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes sales.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Advisor II Medical Plan
Concentrix
Newark, CA
10.2025 - Current
- Developed strategic plans to enhance client engagement and satisfaction.
- Implemented best practices for client relationship management systems, increasing efficiency.
- Analyzed client feedback to identify trends and recommend actionable improvements.
- Collaborated with cross-functional teams to streamline communication processes.
- Resolved complex customer inquiries, ensuring accurate and timely solutions with 100 calls a day.
Professional Skills Training
Year Up
Jacksonville, FL
08.2021 - 07.2022
- Year Up job training program is tuition-free and offers access to today's best companies and proven path to career success
- Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
Technical Diploma - Information Technology Security Administration
Mycomputer Career
Charlotte, NC07-2025
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL07-2021
Skills
- Fluent in spoken Creole
- Proficient in Microsoft applications (Word, PowerPoint, and Outlook) VMware, Mac OS, Microsoft OS, Telnet, SSH
- Fully capable of disassembling and reassembling a computer console
- Working knowledge of networking devices: routers, switches, modems, and access points
- Customer relationship development
Affiliations
- Emmaus Seventh Day Adventist
Certification
All Florida Investigations & Security Services Inc
- Licensed G security Guard - August
- Licensed D security Guard - August
- CPR certified - American Red Cross
Volunteer Experience
Emmaus Adventist Church ~
Ebenezer Adventist Church, West Palm Beach, FL,
I.T operator, Pathfinder, Foodbank, Outreach Ministering, Funeral preparations, Event planning, Present, I spend my entire youth serving my Lord Jesus Christ through his ministries by providing a helping to the community. I am inspired to serve in any way can in order to spread the love that the message of the gospel proclaims.
Timeline
Advisor II Medical Plan
Concentrix
10.2025 - Current
Professional Skills Training
Year Up
08.2021 - 07.2022
High School Diploma -
Palm Beach Gardens High School
Technical Diploma - Information Technology Security Administration
Mycomputer Career