Fedline Guirand
Delray Beach
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
License Pre-plan Advisor
Dignity Memorial
Lake Worth, FL
06.2025 - 05.2026
- Facilitated end-of-life planning discussions to ensure client needs were met with compassion and professionalism.
- Developed comprehensive resource materials to assist families in navigating memorial options effectively.
- Coordinated logistics for memorial services, ensuring seamless execution and attention to detail.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Dispatcher
Kabrina Logistics Truck company
Remote
04.2022 - 01.2024
- Facilitated clear communication with drivers and brokers by keeping contact information current and using straightforward language during dispatches.
- Assisted during high-pressure situations to provide timely support to individuals in need.
- Delivered compassionate customer service to callers, demonstrating patience and understanding in emergency situations.
- Achieved performance targets in call handling, contributing positively to departmental objectives.
- Reviewed customer feedback and implemented strategies to enhance service quality.
- Responded to incoming phone inquiries and promptly addressed customer emails.
Executive Assistant Manager
Kaliko Beach Resort
Haiti
02.2015 - 01.2020
- Recruiting new agents, Monitor the agents' performances, Manage all administrative duties of the business, including bookkeeping and accounting, Communicate and understand the needs of the customer while resolving any problems, Recruit, hire, train and monitor employees, Strategize marketing initiatives to grow the business.
- Safeguarded sensitive information with strict adherence to confidentiality policies and document management protocols.
- Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
- Facilitated training and onboarding for incoming office staff.
- Developed strategic marketing plans to increase hotel occupancy and drive revenue growth through targeted campaigns.
- Led staff training initiatives, fostering a culture of excellence in customer service and operational efficiency.
- Managed budgeting processes, aligning departmental expenditures with financial goals while maintaining service quality standards.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
Customer Service Representative
NEARSHORE CALL CENTER
Dominican Republic
12.2012 - 05.2014
- Addressed customer concerns swiftly, providing clear and accurate information.
- Resolved customer complaints with understanding, fostering loyalty and encouraging repeat business.
- Guided customers in using the company website for online orders to enhance user experience.
- Managed escalated calls effectively, achieving satisfactory outcomes for customers and the organization.
- Built strong relationships with customers through attentive listening, leading to improved retention rates and positive client feedback.
- Responded to customer inquiries and suggestions with professionalism and courtesy.
Customer Service Representative
Stream Global Services Inc.
Dominican Republic
07.2010 - 11.2012
- Streamlined call center operations to enhance efficiency and minimize wait times.
- Assisted customers by quickly resolving issues and delivering precise information.
- Handled customer complaints with understanding, fostering loyalty and encouraging repeat business.
- Consistently surpassed performance goals, recognized as a leading contributor within the team.
- Managed incoming calls proficiently, addressing client concerns and delivering accurate information.
- Addressed customer inquiries over the phone, promoting high satisfaction and effective resolution of issues.
- Guided new employees through call handling protocols and company guidelines to maintain service consistency.
- Processed a large volume of calls daily while remaining calm under pressure and providing outstanding service.
Sales Associate
JCPenney
Boynton Beach, FL
10.2004 - 06.2007
- Built rapport with customers to assist in selecting suitable products based on their needs.
- Provided exceptional service to boost customer satisfaction by promptly addressing concerns and creating a welcoming store atmosphere.
- Consistently met monthly sales targets by applying effective sales techniques and demonstrating thorough product knowledge.
- Organized in-store promotions and events to attract more customers and create additional sales opportunities.
- Supported customers with product inquiries and selections to improve their shopping experience.
- Processed transactions efficiently and accurately at the point of sale.
- Developed strong client relationships by offering personalized credit card options.
- Educated clients on credit card features and benefits to enhance their understanding of the products.
- Monitored market trends to discover opportunities for product improvements and innovations.
- Applied time management techniques to balance responsibilities of achieving sales targets while delivering excellent customer service.
- Participated in ongoing training to refine sales skills and product knowledge, resulting in improved performance metrics.
Education
Associate of Arts - Finance
Palm Beach State Community College
Lake Worth, FL06.2026
High School Diploma -
Atlantic Community High School
Delray Beach, FL05.2004
Skills
- Supported team dynamics through a positive attitude
- Facilitated conflict resolution among peers
- Cultivated interpersonal skills while managing time effectively
- Communicated effectively with team members and clients
- Executed multitasking tasks and made timely decisions
- Maintained attention to detail and practiced active listening
- Provided exceptional customer service to clients
- Utilized bilingual skills in Haitian Creole, French, and basic Spanish to assist customers
- Applied problem-solving skills to overcome challenges
- Demonstrated proficiency in Microsoft Office Suite and general computer use
- Showed attentiveness and compassion in customer interactions
- Delivered technical support to users across various platforms
- Assisted in sales efforts through strong customer engagement
Timeline
License Pre-plan Advisor
Dignity Memorial
06.2025 - 05.2026
Dispatcher
Kabrina Logistics Truck company
04.2022 - 01.2024
Executive Assistant Manager
Kaliko Beach Resort
02.2015 - 01.2020
Customer Service Representative
NEARSHORE CALL CENTER
12.2012 - 05.2014
Customer Service Representative
Stream Global Services Inc.
07.2010 - 11.2012
Sales Associate
JCPenney
10.2004 - 06.2007
High School Diploma -
Atlantic Community High School
Associate of Arts - Finance
Palm Beach State Community College