DOINA ELEZI

• Provided excellent customer service and skincare treatments to clients
• Educated clients on skin care procedures and products
• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
• Sold skincare products to patients according to specific needs, boosting overall revenue.
• Proposed or approved modifications to project plans.
• Collaborated with management on developing strategic plans for achieving business goals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Delegated work to staff, setting priorities and goals.

• Sold skincare products to patients according to specific needs, boosting overall revenue
• Providing mostly electrolysis treatments.
• Served as contact person and source of information to maintain good communication with clients.
• Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
• Gathered and sorted data for inclusion in reports and files.
• Greeted visitors, clients and guests in a professional manner.
• Answered incoming calls and recorded accurate messages.
• Greeted guests and vendors to assist in navigating space.

• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Built positive client relationships and guided clients through treatments.
• Answered multi-line phone, returned clients calls and scheduled appointments.
• Communicated effectively with clients throughout their visit to ensure satisfaction.
• Sold salon-exclusive skin care products and encouraged service upgrades.
• Answered phone calls from potential clients interested in booking appointments.

• Provided exceptional service to high volume of daily customers.
• Developed strategies to increase efficiency and reduce costs throughout the department.
• Organized promotional displays in order to attract more customers into the store.
• Assigned work and monitored performance of project personnel.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Resolved customer complaints promptly and professionally.

• Evaluated students' performance and issued progress reports
• Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles
• Created appropriate learning environments for students
• Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate
• Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects
• Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment
• Supervised advanced student work from both independent and group projects
• Planned in-class activities, discussions and lectures to increase student comprehension and participation
• Collaborated with other educators to address deficiencies in program offerings
• Prepared course objectives to follow school's curriculum standards established by school and state.
• Adapted instructional materials to meet the needs of diverse learners.
• Provided individualized instruction to students to improve their academic performance.
• Encouraged students' critical thinking skills by facilitating classroom discussions.
• Tested students' comprehension of subject matter through quizzes, tests and projects.
• Performed assessments focused on long and short-term student needs to develop individualized education program.
• Participated in workshops, trainings and conferences to improve educational skills.
• Remained calm and patient in student interactions to support individual growth and development.
• Monitored student behavior in order to maintain an effective teaching environment.

• Performed facial treatments on clients to correct and prevent skin conditions, microdermabrasion, laser resurfacing, chemical peels and Thermage

Collaborated with other healthcare professionals to develop strategies for managing patient care needs.

• Evaluated and implemented new laboratory techniques and procedures using statistical methods and theoretical knowledge.
• Assisted with training new medical technologists on proper techniques and safety regulations.
• Analyzed data from laboratory experiments using advanced computer software applications.

• Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines
• Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind
• Applied makeup to clientele to cover imperfections and create new looks
• Provided makeup services to hundreds of clients per month for weddings, proms and other special events
• Employed artistry and technique expertise by working directly with clients representing products at industry or fashion shows and private events
• Offered complementary makeup consultations to individuals to promote key product lines
• Ordered makeup materials and equipment from suppliers when inventory was running low
• Sold products and services to maintain daily sales goal of $20000
• Provided makeup services to clients weekly
• Trained and educated artists on effective sales and cross-selling techniques, product selection for individual customer needs, and application methods
• Customized styles, services and products to suit client needs and maintain customer satisfaction
• Recommended styles and treatments based on clients' needs and appearances.
• Developed new styles and techniques.
• Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
• Consulted with clients about desired look or color palette prior to application process.
• Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.

• Built and maintained loyal, long-term customer relationships through effective account management
• Designed sales and service strategies to improve revenue and retention
• Delivered exceptional client experiences through hands-on leadership of associates and managers
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

• Provided excellent customer service and skincare treatments to clients
• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
• Sold skincare products to patients according to specific needs, boosting overall revenue
• Conducted private client consultations
• Offered skin rejuvenation and cellulite reduction therapy services to clients
• Performed laser vein therapy and laser hair removal procedures
• Trained new staff on range of spa services offered.

• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
• Prepared and submitted nightly bank deposits
• Improved profitability by executing daily, weekly and monthly floor plan changes
• Organized and updated schedules to optimize coverage for expected customer demands
• Prevented store losses using awareness and attention to detail to detect gaps for corrective action
• Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
• Enhanced sales by implementing merchandising and promotional improvements
• Contributed to merchandising ideas at team meetings to increase sales.