Dolan Gardner
Mandeville,LA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Maverick Claims
04.2023 - Current
- Responded to customer calls and emails to answer questions about Insured's insurance claims.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Laser Operator
Laitram Machinery
04.2017 - 03.2023
- Met time and quality expectations by completing accurate work in line with specifications.
- Moved steel plates, laser cut items and scrap metal using safe lifting practices.
- Inspected completed work for conformance with specifications using visual and dimensional evaluations.
- Understood and executed orders given by laser programmer and senior production staff.
Service Associate
Winn Dixie
04.2013 - 04.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Unloaded, loaded and stocked merchandise.
- Responded to customer calls and emails to answer questions about products and services.
Education
No Degree - Business Administration And Management
Southeastern Louisiana University
Hammond, LASkills
- Problem-Solving Skills
- Reading Comprehension
- Adobe Systems Adobe Creative Cloud
- Documentation
- Verbal and Written Communication
- Critical Thinking
Timeline
Call Center Representative
Maverick Claims
04.2023 - Current
Laser Operator
Laitram Machinery
04.2017 - 03.2023
Service Associate
Winn Dixie
04.2013 - 04.2017
No Degree - Business Administration And Management
Southeastern Louisiana University