Dulcy Christman
Shaw's Supermarket
LACONIA
2027
years of professional experience
Talented floral designer with expertise in wedding arrangements and creative merchandising. Known for delivering exceptional customer service and crafting visually striking displays that enhance customer satisfaction.
Work History
Floral Designer
- Designed custom floral arrangements for various occasions, enhancing customer satisfaction and visual appeal.
- Collaborated with team members to maintain inventory levels and ensure fresh product availability.
- Guided customers in choosing ideal floral arrangements to enhance satisfaction and meet budgetary requirements.
- Trained new staff on floral design techniques and proper care of flowers to improve service quality.
- Implemented creative displays that increased foot traffic and showcased seasonal offerings effectively.
- Enhanced workflow efficiency by organizing workstations for optimal productivity during peak hours.
- Crafted visually striking floral arrangements that catered to specific customer preferences, resulting in improved satisfaction levels.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided friendly and efficient service to enhance customer satisfaction, adeptly resolving complex issues.
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
- Prepared potted plants and bouquets based on customer requirements.
- Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
Assistant Customer Service Manager
3 Years 1 Month- Assisted in managing customer inquiries and resolving issues to enhance satisfaction.
- Supported training initiatives for new staff, improving team efficiency and service quality.
- Coordinated daily operations to ensure compliance with company policies and procedures.
- Implemented feedback mechanisms to gather customer input and improve service delivery.
- Developed scheduling strategies to optimize staff coverage during peak hours, enhancing service levels.
- Mentored junior employees, fostering a culture of continuous improvement and professional development.
Education
High School Diploma
- Honoree of Artistic Excellence
- Honor Roll All Semesters of Every Year
- Dean's List Second Semester Senior Year
- Completed AP course in Modern Art/Visual Art/Design
- Extracurricular Activities: Volunteer Work with Youth Advisory Council and State Funded Grant Applications for youth run programs, Non-benefit
Bachelor of Arts - Fashion Design Major in Evening Wear
- Dean's List semesters 1-6
Skills
Wedding floral design
Floral shop assistance
Sales and marketing
Customer orders
Creative merchandising and display
Flower arranging
Hand tying bouquets
Funeral floral design
Timeline
Assistant Customer Service Manager
Shaw's Supermarket
08.2013 - 09.2016Read More
Floral Designer
Shaw's Supermarket
2019 - 07.2026Read More
Fashion Institute of Technology
Bachelor of Arts from Fashion Design Major in Evening Wear
Read More
Lyndon Institute
High School Diploma
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