DOLITHA WALAS
Woodstock,GA
Summary
Accomplished documentation specialist with expertise in regulatory compliance and quality assurance. At RX Medical, consistently achieved high accuracy in medical claims audits, leveraging skills in ICD-10/11 coding and data validation. Proficient in maintaining confidentiality and fostering cross-functional collaboration to enhance process efficiency and reduce claim denials by 20%.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Medical Claims Documentation Specialist / Records Auditor
RX Medical
Remote
12.2022 - Current
- Review and audit patient, provider, and insurance documentation for accuracy, completeness, and regulatory compliance
- Process and validate medical claims using ICD-10 and ICD-11 codes within HIPAA-compliant systems
- Identify documentation errors, discrepancies, and missing data; implement corrections to reduce claim denials
- Reconcile payments and maintain accurate financial and claims records
- Ensure documentation meets payer, regulatory, and internal audit standards
- Maintain strict confidentiality of sensitive medical and insurance information
- Consistently achieve high accuracy and quality metrics in documentation review
Compliance & Documentation Auditor (Internal Role)
Fro Butter
Atlanta, USA
03.2020 - 01.2022
- Audit internal documentation related to production batches, inventory records, customer orders, and shipping logs
- Maintain controlled digital records to ensure documentation accuracy, consistency, and traceability
- Review inventory and order documentation for discrepancies and initiate corrective actions
- Ensure internal processes align with quality and operational compliance standards
- Maintain audit-ready documentation using Shopify and CRM platforms
- Protect sensitive customer and business records through secure documentation practices
- Resolve documentation inconsistencies and support internal record reviews
Project Coordinator
Verint Systems
Alpharetta, USA
05.2016 - 03.2020
- Maintained detailed project documentation, schedules, and compliance records for enterprise implementations
- Supported audit trails by tracking approvals, changes, and project milestones
- Ensured documentation accuracy and adherence to governance standards
- Coordinated cross-functional teams to maintain documentation alignment with project requirements
Quality Manager / QA Auditor
Adtech Global
Alpharetta, USA
08.2012 - 05.2015
- Conducted internal quality and documentation audits for hardware and software deployments
- Maintained QA records to ensure compliance with technical and client standards
- Identified non-conformities and implemented corrective actions
- Supported audit readiness through structured documentation controls
Internal Lead Auditor | QA Technician | Team Leader
Polychrome (Kodak)
Columbus, USA
07.1991 - 08.2012
- Led ISO 9001 internal audits, ensuring compliance with quality management standards
- Reviewed and validated production, calibration, and quality documentation
- Developed and documented corrective action plans to address audit findings
- Maintained audit documentation to support certifications and regulatory reviews
- Trained staff on documentation standards, audit procedures, and compliance requirements
Education
Master of Science - Network Management & Communications
Keller School of Management
Atlanta, GA12-2011
Bachelor of Science - Computer Science
Troy University
Montgomery, AL06-2007
Diploma - Computer Repair
Columbus Technical College
Columbus, GA06-2003
Skills
- Document Auditing & Records Review
- Regulatory & Policy Compliance
- Healthcare Documentation Audits
- HIPAA Compliance
- ISO 9001 Internal Audits
- Quality Assurance (QA)
- Audit Trail Maintenance
- Corrective Action Plans (CAPA)
- Data Accuracy & Validation
- Risk Identification & Error Resolution
- Confidential Records Management
- Process & Documentation Improvement
- Inovalon
- CareLogic
- ICD-10 & ICD-11 Coding Validation
- Electronic Health Records (EHR)
- Shopify
- CRM Systems
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Digital Documentation & Reporting Systems
Certification
- Medical Billing & Coding Certification (ICD-10 & ICD-11)
- IBM Technical Support Certificate
- AWS Cloud Practitioner - In Progress
Timeline
Medical Claims Documentation Specialist / Records Auditor
RX Medical
12.2022 - Current
Compliance & Documentation Auditor (Internal Role)
Fro Butter
03.2020 - 01.2022
Project Coordinator
Verint Systems
05.2016 - 03.2020
Quality Manager / QA Auditor
Adtech Global
08.2012 - 05.2015
Internal Lead Auditor | QA Technician | Team Leader
Polychrome (Kodak)
07.1991 - 08.2012
Master of Science - Network Management & Communications
Keller School of Management
Bachelor of Science - Computer Science
Troy University
Diploma - Computer Repair
Columbus Technical College