Dolly Chang

● Directed a global project team (architects, developers, quality assurance, UX/UI, business analysts) to modernize a suite of proprietary digital products that manage customer profile information.

● Introduced bulk data management feature which improved operational efficiency by 600%, and systematic data quality control which improved data accuracy by 15%. Enhanced data consumption tracking capability to enable KPI tracking and identify future growth opportunities.

● Partnered with cross functional teams to conduct gap analysis, define product vision, strategy, and roadmap to build the next-generation data services digital products.

● Managed full product development lifecycle from inception through go-live and post go-live operations.

● Led the procurement software SMART implementation with Workday integration and launched the product on schedule.

● Lead a team of three software developers and quality assurance to support day-day operation and achieved 100% production release rate.

● Successfully migrated five on-premises products to AWS within 6 months.

Commodities Settlement (2014-2018)
● Managed a team of four to support day-day business operations for the commodities trading business.
● Collaborated with external and internal business partners to reduce cash exposure risk and enhance customer experience, resulting in monthly operational efficiency gain of 5 hours.
● Planned and executed business function migration. Developed training plan, resource requirements, risk assessment and implemented process improvements, and documenting procedures.
● Re-engineered monthly regulatory reporting, resulting in efficiency gain of 3 hours per month.
● Collaborated with external and internal business partners to reduce cash exposure risk and enhance customer service, resulting in monthly operational efficiency gain of 5 hours.
Client-onboarding (2010-2014)
● Managed customer account management systems integration to facilitate business growth and mitigate risks, achieving 7 hours of daily operational efficiency gain.
● Improved client statement process, resulting in ~$100K annual cost reduction and a projected yearly savings growth of $18k.
● Partnered with global cross-functional teams and built technology solution to streamline and automate the client-onboarding process. Achieved 7 hours of daily operational efficiency gain, and reduced data entry errors by 50%.