Paola Vazquez
New Caney,TX
Summary
Self-motivated professional with over nine years of experience in the financial industry, specializing in B2B. Background in increasing profits, reducing costs, and resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
3
3
Certificate
Work History
Product Manager/Product Owner
Netspend, a Global Payments
02.2021 - 06.2023
- Define product vision, road-map and growth opportunities.
- Providing vision and direction to Agile development team and stakeholders throughout project and create requirements.
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
- Ensure that Agile team always has adequate amount of prior prepared tasks to work on.
- Work closely with development teams to deliver with quick time-to-market.
- Create internal/external guides and FAQ's.
- Analyzed metrics to measure product performance.
Operations Analyst
Netspend, A Global Payments Company
Remote, TX
02.2020 - 02.2021
- Managed inventory and supply chain for Skylight PayOptions payroll card and smartOne incentive, disbursement, and award programs.
- Evaluated business requirements to forecast costs relating to card inventory and supply chain.
- Used Qlik Sense to model data, forecast trends and make key decisions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Tested new product offerings before release to assist developers identifying bugs.
- Provided technical support by resolving client, cardholder, and internal inquiries by phone, e-mail, and web, consistent with department and team service levels and goals.
- Created support documentation that enabled internal users and clients to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
Operations Project Coordinator
Netspend, A Global Payments Company
Austin, TX
10.2019 - 02.2020
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Implementation Project Coordinator
Netspend, A Global Payments Company
Austin, TX
12.2016 - 10.2019
- Manage portfolio of clients trough initial implementation and ongoing rollouts to ensure that clients are successfully launched.
- Created and monitored detailed project plan with deliverables and due dates to ensure successful delivery of all employer payment programs.
- Hosted demos for prospective and existing clients. Provided training webinars and on-site training to clients, employees and senior leadership teams.
- Served as subject matter expert on company products and services.
- Techinical support for clients and cardholders on SFTP, API, ACH, and Tips payouts.
- Developed and design custom training materials for clients and internal teams.
Assistant Supervisor
NetSpend
Austin, TX
05.2014 - 12.2016
- Train new hires in classroom, organized side-by-sides, and observed new hires during nesting. Coached agents to improve on specific skills, achieve specific goals, and develop to handle the most challenging customer interactions.
- Retain clients and partners by reselling value of products by adequately aligning their features, benefits, and price with needs of their employees or consumers.
Skills
- JIRA and Confluence
- Google Workspace
- Microsoft Office
- Miro
- Figma
- InVision
- Lucidchart
- Productboard
- Asana
- Basecamp
- Salesforce
- Slack
- Twilio
- Zendesk
- Financial services
- Project Management
- Planning and Coordination
- Documentation Management
- Analytical and Critical Thinking
- Problem-Solving
- Problem identification
- Agile frameworks
- Technical expertise
- Scrum methodology
- Stakeholder relationship management
- Technical Support
- Product Management
- Troubleshooting
- Mockups and prototypes
- Client training
- Customer service expert
- Application support
Certification
- Certified Scrum Master (CSM), Scrum Alliance - 4/2023-Present
- Certified Scrum Product Owner (CSPO), Scrum Alliance - 5/2021-Present
- Product Management Certificate (PMC), Product School - 9/2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Product Manager/Product Owner
Netspend, a Global Payments
02.2021 - 06.2023
Operations Analyst
Netspend, A Global Payments Company
02.2020 - 02.2021
Operations Project Coordinator
Netspend, A Global Payments Company
10.2019 - 02.2020
Implementation Project Coordinator
Netspend, A Global Payments Company
12.2016 - 10.2019
Assistant Supervisor
NetSpend
05.2014 - 12.2016
Similar Profiles
Marene J HarofMarene J Harof
Senior Marketing Communications Specialist at Global Payments (Netspend)Senior Marketing Communications Specialist at Global Payments (Netspend)
Sakshi GuptaSakshi Gupta
Senior Manager Finance - Business Partner at Netspend India LLP (Ouro Global Inc)Senior Manager Finance - Business Partner at Netspend India LLP (Ouro Global Inc)
Jordan SmithJordan Smith
District Manager at Heartland Payments A Global PaymentsDistrict Manager at Heartland Payments A Global Payments
Joe TiffinJoe Tiffin
Adult Education & Literacy Career and Transition Specialist at Region 6 Education Service CenterAdult Education & Literacy Career and Transition Specialist at Region 6 Education Service Center
Drew HollemanDrew Holleman
Survey Party Chief at SAM LLC/ Centerpoint EnergySurvey Party Chief at SAM LLC/ Centerpoint Energy