Dolores Blanquet
Saint Paul,MN
Summary
Dynamic customer service professional with extensive experience at Panda Express, excelling in cash handling and team collaboration. Proven ability to enhance customer satisfaction through effective complaint resolution and training. Bilingual in English and Spanish, with a strong foundation in food safety and inventory management, ensuring operational excellence in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Of House
Panda Express Restaurant
West Saint Paul, MN
08.2023 - Current
- Maintained a neat, organized and clean front of house area at all times.
- Maintained an inventory of supplies needed for front of house operations.
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Serve guests in a speedy and accurate process.
- Handling guests' complaints and finding ways to resolve any issues.
- Take catering orders by phone and in person.
- Fulfill online orders.
- Train new employees.
- Cash management, which included counting the safe and ensuring that registers were properly filled.
Kitchen Leader
Davannis Inc.
Saint Paul, MN
07.2007 - Current
- Provided guidance to junior kitchen staff members on food handling techniques.
- Supervised the preparation, presentation and storage of food items.
- Evaluated employee performance and provided feedback when necessary.
- Ensured that kitchen staff adhered to health and safety regulations.
- Maintained a clean, organized and efficient kitchen environment.
- Performed regular quality checks on all dishes served in the restaurant.
- Monitored inventory levels of food supplies and equipment.
- Conducted training sessions to teach proper cooking methods and techniques.
- Resolved customer complaints related to food quality or service issues.
- Created daily work schedules for kitchen staff.
- Organized catering events requiring special attention to detail.
- Stationed on a food bar and cooked meals with accuracy and detail to freshness.
Production Worker
Valid USA
White Bear Lake, Minnesota
04.2015 - 12.2016
- Operated machinery to assemble products for efficient production flow.
- Inspected finished goods for quality assurance and compliance with standards.
- Collaborated with team members to maintain a safe work environment.
- Followed work instructions to ensure accurate product assembly and packaging.
- Monitored equipment performance and reported maintenance needs promptly.
- Trained new hires on safety protocols and operational procedures effectively.
- Maintained cleanliness of work area to promote an organized workspace.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Ensured proper labeling of completed products before shipping out.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Attended regular training sessions to increase machine operating skills.
- Organized storage areas for efficient retrieval of items when needed.
- Produced quality products by palletizing, packaging and assembling finished items.
- Set up and operated production machinery according to specific standards and protocols of company.
- Sorted product components on work tables to maintain maximum organization and productivity.
Customer Service
Green and white Taxi
Saint Pau, MN
01.2013 - 11.2013
- Answered phone calls in a timely manner.
- Processed call requests for a taxi by collecting as much information from the guest's call.
- Submitting taxi requests to the dispatcher via the computer system.
- Answer customer complaints and concerns, and ensure a positive result.
Cashier
Target
Saint Paul, MN
05.2010 - 05.2013
- Responsibilities included maintaining my register clean, organized, and stocked for guest experience.
- Ringing guests in a timely manner, ensuring speed, but maintaining friendliness and positive guest engagement.
- Handling guests complaints in both person and call.
- Trained in the Electronics department, deli, soft lines (clothing area), cart attendant, backroom/stock rooms, and guest services desk.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, and product information.
Bilingual Customer Service Representative
Fidelity Card services/Temp agency
Woodbury, MN
01.2008 - 03.2009
- Inbound calling for inquiries about card services.
- Submitting orders for replacement or new cards.
- Answering calls about fee inquiries, and processing reversals when available or needed.
- Handling customer complaints while using compassion, patience, and understanding to resolve any issue.
- answering calls in bot English and Spanish while also helping with calls in Italian and Portuguese as the Spanish was helpful to ensure I could help more and not be limited to English and spanish.
Education
GED -
Hubbs Center
Saint Paul, MN08-2025
Skills
- Customer service
- Cash handling
- Inventory management
- Team collaboration
- Food safety
- Food Safety Minnesota Department of Health certificate
- Certified trainer
- Bilingual (English-Spanish)
- Kitchen leader
Affiliations
- Focusing on completion of GED with one subject left to pass.
- family and friend get togethers as we enjoy keeping in touch.
- Trip planning (Japan Oct 2025)
- Reading
Certification
- Servsafe Certified
- Certified trainer
- Certified food protection manager
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- recognition for employee of the month
- recognition of customer service experience through panda express "Gem" score.
- Named in goggle reviews for customer service experience at panda express.
References
- Christine Spink 612-434-7468 Former Panda Express Manager ( I was Interviewed/hired by Christine)
- Monique Muller 651-867-7470 Friend/Co-worker of 20 years
- Kori Anderson 651-283-1126 Friend/Co-worker of 20 years
Timeline
Front Of House
Panda Express Restaurant
08.2023 - Current
Production Worker
Valid USA
04.2015 - 12.2016
Customer Service
Green and white Taxi
01.2013 - 11.2013
Cashier
Target
05.2010 - 05.2013
Bilingual Customer Service Representative
Fidelity Card services/Temp agency
01.2008 - 03.2009
Kitchen Leader
Davannis Inc.
07.2007 - Current
GED -
Hubbs Center