Sky Mills
Springfield,MO
Life is like playing a violin in public and learning the instrument as one goes on.
Samuel Butler
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
4
4
years of professional experience
Work History
Front of House
Black Sheep
Springfield, MO
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
Manager
Cabbage Patch Greenhouse
Springfield, MO
04.2021 - 06.2023
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Member
Chick-fil-A
Springfield, MO
05.2021 - 10.2021
- Learned all required tasks quickly to maximize performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Team Member
Taco Bell
Springfield , MO
04.2020 - 09.2020
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Lifeguard
Springfield Greene County Park Board
Springfield, MO
05.2019 - 08.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored safety of guests in and around swimming pool.
- Inspected and tested pool equipment functionality to minimize hazards.
Education
Associates -
12.2024
Skills
- Four years in various customer service jobs
- Familiar with all branches of social media and basic tech skills
- Very approachable and prioritize quality service
- Operations Management for a small business
- Cash Handling
- Cleaning
- Customer Service
- Workplace Safety
- Attention to Detail
- Stocking and Replenishing
- Willingness to Learn
- Clear Communication
- Following Instructions
- Positive Attitude
- Teamwork and Collaboration
- Training and Mentoring
Additional Information
I am a very outgoing person and I love to help people. I prioritize my coworkers and our connection because it allows an healthy work environment, building of trust and honesty and an overall more enjoyable experiance for team members and guests. I am a great listener and I am always willing to learn new things.
Legal Name
Savanna A. Mills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Member - Chick-fil-A
05.2021 - 10.2021
Manager - Cabbage Patch Greenhouse
04.2021 - 06.2023
Team Member - Taco Bell
04.2020 - 09.2020
Lifeguard - Springfield Greene County Park Board
05.2019 - 08.2019
Ozark Tech - Associates,
Front of House - Black Sheep
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